Smorgasbord
A bridge designed to withstand anything Mother Nature might throw at it, is in this country.
What is the Republic of Honduras?
Information exchange after an event.
What is a Debrief?
The famous person who gave instructions to the little girl in the closed loop communication video
Who is Steve Martin
We don't just need a team of experts, we need this.
What is an expert team?
The S in SBAR
What is Situation?
This is the "CliffsNotes" explanation for Human Factor Engineering. We say this often in our training as well
What is making the right thing the easy thing to do?
An ad hoc meeting to reassess the situation, reassign roles, express concerns, and check progression towards goals.
What is a Huddle?
The process of continually scanning and assessing the situation to gain and maintain an understanding of what’s going on around you
What is Situation Monitoring?
When these signal words are used all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am CONCERNED! I am UNCOMFORTABLE! This is a SAFETY ISSUE!
Request, call-out, cross-check and check-back are components of this tool.
Closed loop communication
The worst aviation disaster in history took place here.
What is Tenerife?
The most impressive team at NM that stresses the importance of having a shared mental model particularly in project work
What is the Performance Improvment Office (PIO)
Knowing how you fit into the activity of a complicated event.
What is Role Clarity?
Assertively voicing your concern at least two times to be sure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing the chain of command.
What is the Two-Challenge Rule?
In response to a directed request or order, the team member repeats the request exactly as he or she heard it delivered.
What is a Cross-Check or Three Way Repeat Back?
In the Landing on the Hudson, this was Scott Skile's response to Sulley when asked "Got any ideas?"
What is "Actually not"?
The short planning session prior to a start to assign roles, establish expectations, and anticipate outcomes.
What is a Brief?
Unaware of emergency alarms going off due to task fixation is an example of a lack of this.
What is Situational Awareness?
It is expected this will be actively sought, offered and accepted. Useful in protecting team members from situations of work overload and fatigue, when they are most prone to committing errors.
What is Task Assistance?
After completing the requested task, the team member does this to close the loop.
What is Check-Back?
This organization put out the report saying communication breakdowns are responsible for 72% of medical errors.
What is the Institute of Medicine?
The importance of not making assumptions and speaking up and stating the obvious is the centerpiece of this video. It is also a great song by P!nk
What is a Trust Fall?
These are two types of leaders as described by TeamSTEPPS.
What is designated and situational?
A health care professional may demonstrate a concern by asking a question, is an example of this mutual support tool and part of our Safety Always culture.
What is ARCC?
This beverage company uses closed loop communication as a part of their employee training.
What is Starbucks?