Grab Bag
Analytics, Drivers, Expressives and Amiables are the 4 types of this.
What is Personal Styles?
In "The Trust Fall" video, what was the key piece of information missing to maintain a Shared Mental Model.
What is the direction to fall?
The title of the Meryl Streep movie used as an example of what not to do when verbalizing requests.
What is The Devil Wears Prada?
When these signal words are used, all team members are expected to "STOP THE LINE" until the safety concern can be resolved.
What is CUS? I am CONCERNED! I am UNCOMFORTABLE! This is a SAFETY ISSUE!
Information exchange after an event.
What is a Debrief?
The Steve Martin clip "The Man With Two Brains" that shows an example of this *parroting* like TeamSTEPPS tool, which is part of closed loop communication.
What is cross-check?
The animal that is the logo for PlayPosit.
What is a dog?
When the toast was on fire, Ernie would have benefited by giving Bert information in this 4-letter acronym format.
What is SBAR?
Assertively voicing your concern at least two times to be sure it has been heard. If the outcome is still not acceptable you should take a stronger course of action by utilizing the chain of command.
What is the Two-Challenge Rule?
Openly sharing key pieces of information or observations helps the entire team get to/maintain this.
What is a Shared Mental Model?
The metal item that was used as part of a metaphor symbolizing the tendency for people to jump in and solve problems in the appropriately named video "It's Not About the ..."
What is a nail?
In the example shown from the UW Operating Room, the team utilized this short planning session prior to start to assign roles, establish expectations, and anticipate outcomes.
What is a Brief?
This type of conflict resolution can be described as the only format that achieves a "win-win" outcome for all parties.
What is collaborative?
When making a request, it is important to do one of these two steps when initially addressing the second party.
What is use name or point/gesture towards the individual?
The 3 questions asked during a debrief.
1. What went well?
2. What could have gone better?
3. What is one thing you would change?
The item the Coast Guard claimed was the most important to have if ever lost at sea.
What is a mirror?
This Seattle-based beverage company uses closed loop communication as a part of their employee training.
What is Starbucks?
This concept by Chris Argyris uses a step approach to how we process information and form assumptions.
What is Ladder of Inference?
This level of tools (aka individual) can still be effectively utilized without the need for others to be trained.
What are 100 level tools?
This tool, often unsolicited, informs all team members of important information, helping them anticipate next steps.
What is Call-Out?
Instead of buy-in (where the focus is top down), this concept is more collaborative and inclusive.
What is ownership?
This popular change management leader was responsible for one of the first videos shown in our PlayPosit (The Golden Circle), highlighting the importance of finding your "why"
Who is Simon Sinek?
What type of "safety" is founded upon the belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
What is Psychological Safety?
It's an ad hoc meeting to reassess the situation, reassign roles, express concerns, and check progression towards goals.
What is a Huddle?
These words come together to form the mnemonic, "SBAR".
What is Situation, Background, Assesment, Recommendation?