Team Structure
Leadership
Situation Monitoring
Mutual Support
Communication
100
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100
Organizes team, articulates clear goals, makes decisions through collective inputs of members, and empowers members to speak up and challenge when appropriate
What is an effective leader
100
Process of actively scanning and assessing situational elements to gain information, understanding, or maintain awareness to support functioning of the team.
What is Situation Monitoring.
100
Ability to anticipate and support other team members' needs through accurate knowledge about their responsibilites and workload. The essence of teamwork, and enables teams to function effectively
What is Mutual Support.
100
Process by which information is clearly and accurately exchanged among team members.
What is Communication.
200
-Reduces clinical errors. -Improves patient outcomes. -Improves process outcomes. -Improves patient satisfaction. -Increases staff satisfaction. -Reduces malpractice claims.
What are the goals of teamwork.
200
Short session prior to start to discuss team formation; assign essential roles; establish expectations and climate and anticipate outcomes and likely contingencies
What is a brief?
200
Monitoring actions of other team members. Provides a safety net within the team. Ensures that mistakes are caught quickly and easily.
What is Cross Monitoring. AKA "Watching each other's back"
200
Timely. Respectful. Specific. Directed towards Improvement. Considerate.
What are characteristics of effective feedback.
200
A technique for communicating critical information that requires immediate attention and action concerning a patient's condition
What is SBAR.
300
A key concept of team structure is partnering with ________. This group or individual should be embraced and valued as contributing partners. Evidence shows that giving this group or individual a greater role can improve outcomes.
What is the patient or patients.
300
A team member who has the skills to manage the situation-at-hand
What is a situational leader?
300
Individual Skill + Individual Outcome = Team Outcome
What is Situation Monitoring + Situation Awareness = Shared Mental Model
300
Use this rule when the initial assertion is ignored. This empowers all team members to "stop the line" if they sense or discover an essential safety breach
What is the Two-Challenge Rule?
300
Occurs during shift changes and lunch breaks.
What is a handoff.
400
-Have clear roles and responsibilites. -Have a clear, valued, and shared vision. -Optimize resources. -Have strong team leadership. -Engage in a regular discipline of feedback. -Develop a strong sense of collective trust, team identity, and confidence. -Create mechanisms to cooperate, coordinate, and generate ongoing collaboration. -Manage and optimize performance outcomes.
What are High-Performing Teams
400
An informal information exchange session designed to improve team performance and effective. Often called after action review. The result is used for process improvements
What is a debrief
400
The process of continually scanning and assessing what's going on around you to maintain situation awareness
What is situation monitoring?
400
Providing encouragement, or to caution team members about potentially unsafe situations
What is feedback?
400
Doctor: "Give 60mg Toradol IM" Nurse: "60mg of Toradol IM?" Doctor: "That's Correct."
What is Check Back.
500
Identification of the components of a multi-team system that must work together effectively to ensure patient safety
What is team structure
500
What is the time-out checklist an example of?
Brief/huddle
500
The perception of, understanding of, or knowledge about a situation or process that is shared among team members through communication. This helps ensure that teams know what to expect, so if necessary, can regroup to get on the "same page"
What is a shared mental model
500
"What the *****!"
What is "I am Concerned!" "I am Uncomfortable!" "This is a Safety issue!"
500
"Get me the code cart." "I'm getting the code cart."
What is closed loop communication
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