Roles and scope of practice
Delegation
Communication Styles
Conflict Communication
Communication Frameworks
100

Which health care professionals scope of practice include: 

EKG, sputum samples, intubation, administering inhalers, titrate O2

What is Respiratory Therapy

100

A patient is a 1:1 feed and just received their lunch tray. Who will the nurse delegate this task to?

What is certified nursing assistant

100

The Communication Style that would say this phrase:

"You ****er!! When I get my hands on you, it is OVER.

What is Aggressive?

100

The kind of setting ideal for conflict to take place.

What is a Private, Neutral setting?

100

A motivational interviewing technique:

"How did that make you feel?

What is an Open-Ended Question?

200

Which health care professionals scope of practice includes: 

Administer medication (except IV and blood), wound care, monitor patients

What is Licensed Practical Nurse

200

The patient just received an order for a nebulizer treatment. Who will the nurse delegate this task to?

What is respiratory therapy

200

The Communication Style that would use this phrase:

"Sounds like a great idea! Let's do it."

What is Passive?

200

The kind of nonverbal communication to maintain.

What is open/non-threatening?

200

A component of SBAR exemplified by:

"The wound is 3x5 inches, with green purulent drainage. The pt reports a pain score of 1 million/10"

What is Assessment?

300

Which health care professionals scope of practice include:

Bathing, feeding, changing, blood sugar checks, vital signs

What is Certified nursing assistant

300

The nurse is falling behind in their medication pass and needs help catching up. Who would the nurse delegate medication administration to?

What is licensed practical nurse

300

The Communication Style that would say this phrase:

"I'm not mad. It's typical for you to do that kind of thing, so do whatever you want."

What is Passive-Aggressive?

300

A conflict management skill that involves using non-verbal cues, summarizing questions and reflective statements 

What is Active Listening?

300

A component of SBAR exemplified by:

"Patient has a history of 4 knee replacements and two kidney transplants"

What is Background?

400

Which health care professionals scope of practice includes:

Administer medications (including IV and blood), wound care, monitor patients, Bathing, feeding, changing, blood sugar checks, vital signs, sputum samples, intubation, titrate O2

What is Registered Nurse

400

A nurse needs a stat glucose check on a patient. Which two health care professionals could the nurse delegate this task to?

What is licensed practical nurse or certified nursing assistant
400

The Communication Style that would say this phrase:

"You ALWAYS do this to me! If you really cared about me, you would buy me jellybeans."

What is Manipulative

400

This statement is an example of a positive conflict behavior:

"It is important to me that I receive compensation for my labor." 


What is communicating needs?

400

The principle of motivational interviewing is exemplified by this statement:

"So it sounds like you don't want to stop drinking motor oil. How about we reduce the amount to a cup a day?"

What is Flexibility?

500

Scope of practice can differ by state and hospital system. Where can you find the most up to date information about scope of practice for your state and hospital system?

What is hospital policies

500

A patient has been receiving a blood transfusion for five minutes when another patient hits their call light. Can the nurse delegate a licensed practical nurse or nursing assistant to stay with the patient receiving the blood transfusion?

What is No! The nurse must stay with the patient receiving the blood transfusion for 15 minutes to monitor and assess sign and symptoms.

500

The Communication Style that would say this phrase:

"I will not be spoken to in that manner."

What is Assertive?

500

This statement is an example of a negative conflict behavior:

"My paycheck did not arrive in time. You are so disorganized and inconsiderate."

What is criticism?

500

This statement is an example of which motivational interviewing principle:

So you would like to lose 50 lbs, but you currently eat 17 Bic Macs per day. Is that right? 

What is Discrepancy?

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