Chapter 5
Name the 4 stages of Group Formation
What is Forming, Storming, Norming, Performing
Developing clear rules, force accountability, address the issue and report the problem
What is how to deal with a social loafer?
This is the emotional tone of a relationship that influences communication.
What is communication climate?
This function of theories helps us understand the dynamics and reasons behind group behavior and effectiveness.
What is the explanatory function?
What is the second stage of the 4 stages of conflict?
seduction
What are the reasons why people Join Groups?
What is Interpersonal Needs, Individual Goals, Group and Team Goals, Interpersonal attraction, Group Attraction
The actor who plays Peter Park in the Amazing Spider-Man
Who is Andrew Garfield
This type of disconfirming message occurs when someone changes the subject instead of responding to what was said.
What is a tangential response?
This theory suggests that small groups are open systems, where changes in one component affect the entire group.
What is systems theory?
How can you manage a conflict in groups if you are in the minority?
Make sure you express your ideas, opinions, facts, etc. Ask the group to consider alternative POVs (Devils Advocate)
What are the 3 basic human needs named in William Schutz's theory?
What is Need for Inclusion
Need for Control
Need for Affection
The number of steps in the Discussion Plan?
What is 6
According to Gibb’s categories, this behavior involves imposing decisions on others without considering their input.
What is control?
This type of bias can occur when theories shape what group members focus on, potentially leading to misunderstandings or partial viewpoints.
What is bias in interpretation?
What is a pseudo-conflict?
When people agree but they misunderstand each other because of poor communication
Name Maslow's Hierarchy of Needs
What is Self-Actualization Needs, Self-esteem Needs, Belonging Needs, Safety Need, Physical Needs.
Sharing personal information, identify expertise and encourage everyone to participate
How can you get acquainted with your group members?
Name the three levels of confirmation in communication.
What are recognition, acknowledgment, and endorsement?
In social exchange theory, this term refers to the mental or physical effort that can be considered a "cost" in a relationship.
What is mental effort?
What is one cause of conflict?
Any of these: perception, personality, knowledge, culture, power/status, procedural Expectations, Perceived Resource Inequity
Ever-changing system of perspectives, formed and sustained in communication with others and ourselves.
What is “The Self”?
Prepare a list of issues/ topics/ questions for the group
What is following a structured agenda
In The Devil Wears Prada, Miranda frequently dismisses Andy’s concerns without recognizing her feelings. This is an example of which type of disconfirming message?
What is an impervious response?
This aspect of theorizing equips groups with tools to analyze and address conflicts, helping resolve disputes and improve relationships.
What is conflict resolution?
Are the 4 stages of conflict always in the exact same order?
No