Enroute/Onsite
Another name for the tech’s employee number.
What is a man number or Tech ID?
The action needed to do when the tech is needing to come back out to the job on another day
What is rescheduling the job?
This is to be done before clearing the tech from the job.
What is clearing the test?
The place where you can find the flow charts.
What is SOP?
The code for trip charge.
What is code 1004?
The key strokes to get to the tech job page.
What is Alt F, J, E?
The priority used when the tech is needing to order a part that is known.
What is priority 900?
The codes needed to bill out the job.
What are the cause and resolution codes?
The process of correcting the tech’s times.
What is the 205 process?
The code for chargeable labor.
What is code 1001?
This is a requirement to give to the tech but should the tech stop you then it’s alright.
What is the Customer Name, Address, City, Zip, Premise phone number, and etc.?
The priority used when tech is needing to order a part and the part is unknown.
What is priority 100?
The place to put the comments when the tech has completed the job.
What is Invoice Parameters?
The keystrokes used to refresh the page to be ready for the next call.
What is Ctrl F?
The code for no chargeable labor
What is code 1999?
The category number used when the tech is needing to put the system on test and the amount of time that is given.
What is category 2 and 2 hours?
The priority and status that tech inbound puts the job when the tech is needing the job rescheduled but the PS will need to take action on it.
What is priority 200 and Clear status?
The process if the part is not found or not enough parts.
What is K500?
The information needed for the 205 process.
What is the tech number, date, and time needed to be corrected?
The code for chargeable parts.
What is code 1002?
The information given to tech should it come up after being placed enroute or onsite.
What are pop up boxes?
Other reasons why a tech would need to reschedule the job. (Only 3 needed)
What is needing a lift/ladder, there is no access to the location, requires a part, requires a different tech’s skills, or needing more time?
The process if there is an error message on a discount.
What is K700?
The tech inbound rule.
What is "You must document the job comments if you are not changing the tech’s status”?
The code for not chargeable parts.
What is code 1998?