eResources
Libby text verification is not working for patron.
What is Ask patron for library card number located in the Libby app? or What is Ask patron if they are using a phone number in the Libby app?
Can’t find patron in Pharos Remote Web.
What is Check filters?
Merge Accounts.
What is Accounts cannot be merged.
Monitor at the Circulation Desk is glitching.
What is Create ITSD ticket?
Not working properly. Attempted reset several times.
What is What is not working properly?
Amazon has changed its format and now Libby doesn't work. Where do you go for help?
What is OverDrive/Libby Help?
Patron uploaded pdfs to the print portal but nothing printed when released.
What is Known issue with pdfs and the print portal?
I am at a different location today.
What is Chat Digital Services.
RFID pad not working.
What is Please describe the problem? or What is Please provide additional details?
Website is moving slow.
What is Which website?
Just merged a patron card with a new card but their books still aren't showing up in Libby.
What is Log into patron account on overdrive website? or What is Ask for a Title of an item the patron has checked out or on hold.
Printer services are slow here.
What is What are the details? or What is Is this for patrons or staff?
Symphony is not connecting.
What is Watch Teams for outage updates.
SelfCheck screen is black.
What is Have you tried to power cycle the unit?
Cannot login.
What is Login to what?
Patron cannot access Databases from home. You can access on your staff PC.
What is What database? or What is Has the patron ever been successful accessing databases in the past?
Patron added funds using the print portal but their account did not update.
What is Ask a cashier to check Reports in the staff view?
How do I access BCA?
What is Request credentials from your manager?
AWE needs new keyboard.
What is Request from Digital Services ticket system.
Patron cannot login.
What is Login to What?
Patron cannot remember their Kanopy password.
What is Use password reset option on Kanopy website?
New patron cannot login to a public computer.
What is Check for a birthdate in Symphony?
I need to edit a record.
What is Become a Holdings Editor?
Forgot iPad password.
What is Create an ITSD request with the Mobile Team.
Access Calendar.
What is Create Digital Services ticket with requested location?