A Customer calls in and states there are no lights on the keypad
What is have them press a button to see if lights come back. If not verify there is no power loss by troubleshooting AC LOSS. (Check outlet, check transformer - plugged in? cold or hot? wires connected? Is power out in home? etc.) Verify any other keypads to see if they have lights on them. Send service with details of outcome
100
This is where you input the part number when shipping a battery.
What is resolution item.
100
On CID 6028000003 - This is the last time we received a burglary alarm.
What is April 13, 2013 at 9:30am
100
This is where you find the information on basic troubleshooting. (2 possible answers)
What is BTA (Sharepoint) or Montronics (Sharepoint)
100
The host of "Ridiculousness"
Who is Rob Dyrdek
200
Customer calls in with multiple false alarms from keyfob panic button.
What is ask if there is anyone on site who might have pressed it (child, stored in pocket or purse, etc.). If no cause found, SET UP SERVICE
200
This area allows you to view whether or not the customer has warranty
What is Contract Master - Cycles fees
200
This is the series of events on July 29th on CID 6028007201
What is "READ ALARM LOG"
200
This is where you can find the installation manuals for any systems.
What is Sharepoint - Utilities - documents - manuals
200
Pheobe from "Friends" once changed her name to this.
What is Princess Consuela Banana Hammock
300
Customer says his alarm went off in the middle of the night for no reason. The only signal in the alarm log is a Line Restoral.
What is keypad programming to remove audible TLM trouble. If keypad programming cannot be completed, open an upload request.
300
A residential customer is paying $6/month for warranty. These items are not covered under this type of warranty.
What is back up battery, device batteries, upgrades, acts of nature, end of life devices, etc.
300
This is the series of events on June 19th, 2013 on CID 6081000006
What is "READ ALARM LOG"
300
This is the receiver phone number for receiver 602900xxxx
What is 866-610-8423
300
The character of Buffy died this many times in the tv show "Buffy the Vampire Slayer"
What is twice
400
Customer calls in because his keypad states AC
What is advise customer this is normal. It means the system has power.
400
Technical Operators can use this as a reference to verify when the next available appointment is.
What is the "Scheduling" window (563)
400
This is the last date CID 6075010026 was tested and the signals received.
What is May 24th, 2013 and "READ ALARM LOG"
400
This is the part number for an Allegro DTIM battery
What is GE60619
400
This famous quote from "Jaws" was not in the script but was ad libbed by the actor
What is "We're gonna need a bigger boat"
500
Customer states that when alarm goes off the siren does not ring.
What is test with customer to verify that siren is in fact not ringing by triggering an alarm. If verified, SET UP SERVICE.
500
Tech support cannot sell warranty to this type of customer.
What is commercial
500
This is how many times we have received a zone 1 burglary alarm from CID 6091000005 in the past 6 months.
What is once.
500
The English Tech support procedure guide has this many pages total.
What is 91
500
This was the first movie ever to show a toilet flushing