Systems
Ciboodle
Protection Agreements
Sears Home Warranty
Wild Card
100
This system is your main system in the Technical Specialist role.
What is Ciboodle?
100
The term used when you are able to assist the member without setting service.
What is an avoid/resolve?
100
This protection agreement is offered on cash calls for one single appliance.
What is the Service Smart Agreement / SSA ?
100
The amount of HVAC PM checks that the SHW provides per year.
What is 2?
100
This NBA player played in six straight NBA finals.
Who is Lebron James?
200
This system is used to view imaged documentation such as product manuals and parts diagram lists.
What is LIS?
200
Templates of common resolves is stored in this aspect of Ciboodle.
What is Avoid Propensity?
200
This protection agreement only covers the repairs and does not include annual PM checks.
What is Repair Protection Agreement / RPA?
200
The amount of the deductible paid per trip visit.
What is $60?
200
This age was in between the Stone and Iron Ages.
What is the Bronze Age?
300
This is the social media tool for Sears.
What is Pebble?
300
Always verify the _________ before servicing any call.
What is the phone number?
300
Master Protection Agreements are offered in these two contract durations.
What is 3 and 5 years?
300
SHW repairs are provided a workmanship warranty for this amount of days.
What is 180?
300
Baskin Robbins once tried to create an ice cream with this vegetable flavoring.
What is Ketchup?
400
This site is used to troubleshoot technical issues with appliances and systems.
What is Advanced Diagnostics?
400
This section of Ciboodle shows what demographic changes were made on a profile.
What is the Audit History?
400
The amount of reimbursement percentage that the Service Smart Agreement provides on non-covered parts.
What is none?
400
Stand-alone freezers are covered at this additional amount per year.
What is $36?
400
The mammal with the longest gestation period (about 645 days)
What is an elephant?
500
This site contains training modules and videos.
What is Segno?
500
Ciboodle must be in this status to receive incoming calls.
What is Ready?
500
This protection agreement provides a No-Lemon Guarantee.
What is the Master Protection Agreement?
500
These are the three different packages of the Sears Home Warranty.
What is the Appliance, Systems and Whole Home?
500
The U.S. one cent coin is 2% copper and 98% of this metal.
What is Zinc?
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