Tech 101
These are the 3 questions you should ask your customers.
What are Situation, Location, and Duration?
MSC
WHAT IS THE SWITCH OR MAMA?
NO INTERNET
WHAT IS DATA?
THIS IS WHERE YOU GO TO SUBMIT A TROUBLE TICKET.
WHAT IS COMPLAINT?
THIS IS THE PHYSICAL DEVICE.
WHAT IS HARDWARE?
The delay before a transfer of data begins following an instruction for its transfer.
WHAT IS LATENCY?
BSC
WHAT IS BASE STATION CONTROLLER?
DROPPED CALLS
WHAT IS SIGNAL AND VOICE?
THIS IS WHERE WE GO TO CHECK A CUSTOMERS PHONE TO THE NETWROK.
WHAT IS THE HLR PROFILE?
THIS IS AN INTANGIBLE COMPONANT OF A SMARTPHONE.
WHAT IS SOFTWARE?
A range of frequencies within a given band, in particular that used for transmitting a signal.
WHAT IS BANDWITH?
VLR
WHAT IS VISTOR LOCATION REGISTER?
SPYWARE
WHAT IS SOFTWARE?
THIS IS WHERE YOU GO CHECK TO SEE IF AN ESIM IS ACTIVE.
15 GB FOR FREE.
WHAT IS GOGGLE ACCOUNTS STORAGE?
Foundation of what the wireless network comes from. When a phone and Sim card come together. Number that is populated when a sim card is activated.
WHAT IS AN IMSI?
HLR
WHAT IS HOME LOCATION REGISTER?
HULU REDEMPTION SMS ISSUES
WHAT IS ENTERTAINMENT?
THIS IS THE TOOL WE USE TO HELP CUSTOMERS WITH THEIR HOME INTERNET.
WHAT IS THE GATEWAY TOOL
Customization, Open Source , Own your own Downloads , SD Card , Brand Specific tools, Free downloads , Multiple Manufactures, Bill to Carrier, Google , Budget Friendly, Reverse Charging, Samsung/Google Pay
WHAT ARE BENEFITS OF ANDROID DEVICES?
TOWER->SWITCH->HLR-> SQSM/MME->CLOUD->SWITCH->TOWER->PHONE
WHAT IS HOW DATA GOES FROM ONE PHONE TO ANOTHER?
MME
WHAT IS MOBILE MANAGEMENT ENTITY OR CONTROLS THE 4G AND 5G NETWORK?
SPEED TEST RESULTS BELOW 25MPBS
WHAT IS HOME INTERNET?
THIS IS WHERE WE CAN GO TO CHECK TO SEE WHAT CONNECTION A CUSTOMER HAS WHILE TRAVELING INTERNATIONALLY.
WHAT IS ROAMING PARTNERS TOOL?
ACTIVATE EID, DOWNLOAD ESIM PROFILE, MUST BE CONTECTED TO WIFI (UNLESS IT IS AN IPHONE 14 SERIES), MAY NEED THE QR CODE IF ANDROID DEVICE.
WHAT IS THE PROCESS TO ACTIVATE ESIM?