On Net
WSA
UCLL
UFB
SLUBA and BBCu
100
What is the system that all On Net issues are submitted through?
CITS (Customer Incident Tracking System)
100
On WSA, Slingshot communicates with what wholesaler?
Telecom New Zealand
100
UCLL was made possible due to what action upon the local loop?
Unbundling
100
What customer incident do we create for UFB?
On Net
100
With SLUBA and BBCu, who is the wholesaler Slingshot communicates with?
TCNZ
200
Any issues which can not be resolved by IMT or CTS are forwarded on to what branch of the company?
Network Operations Centre (NOC)
200
In order to test a WSA connection, we log into which service portal?
Gateway or SPM or eSPM
200
What are the first three letters and four digits for a UCLL ASID?
llu1622
200
When do we log a fault in Gateway for UFB?
When the ONT is not working/the line has been broken.
200
What is the system we log faults for SLUBA or BBCu in?
Gateway or OFM
300
What is the estimated resolution time for an On Net issue?
Up to 10 days
300
What test do we run on WSA to check the physical state of the line?
SLT (Single Line Test)
300
If a customer is having a speed issue on UCLL, what network specific check should be done?
Check for cabinetization
300
What is the name of the remote access server we use? Why is it important?
ACS/TR-69 To check configuration was done properly.
300
What is the line type associated with the home line in a SLUBA connection?
ASV (Access Seeker Voice)
400
What must be completed in full for the On Net issue to be addressed?
The template in the ticket's description.
400
What three situations do we escalate wholesale faults without rolling a truck?
Medical Fault, No PPP, and Freq Disconnections
400
When logging an FSI for UCLL, how do you obtain the Order Number?
put the Wireline number into Web Queues/Archives in Wireline, open the order and copy the service order number
400
TRUE or FALSE: The Wifi set up for the UFB modem is functionally identical to the Wifi set up for the ADSL and VDSL modems.
True
400
What information goes into the customer incident ticket title? 5 things
Network ("BBCU" or "SLUBA"), fault, tie pair, & exchange (& VDSL if it's true)
500
What are the two most important pieces of information needed for customer contact?
Alternate mobile phone and time
500
If a WSA customer's homeline and broadband both require a fault, what unique identifier do we log the fault against?
The broadband ASID
500
UCLL connections use which equipment at the exchange?
MSAN
500
What is the first step for a NDT on Fibre? a) Isolation b) Check for SIP Registration c) Check IP address d) Factory Reset Modem/RGW
Check for SIP Registration
500
What are all of the tests we run/tools we use when a customer's broadband connection is not working?
Gateway: LSD MSAN Diagnostics: UCLL POTS test Wireline prequal: check speeds/connection information Radius Logs/Tools
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