Asset Control & Shipping
Shipping Cut off time for CCA
1:50 PM
What is the format of a CT User ID in Edio?
First initial - Last Name - Last 4 Digits of ST's Edio ID
Form that’s required for all CCA staff laptop replacements
Staff Equipment Incident Form
Who approves hotspot orders for NCCA?
James 'Bo' Mullins
How long should you wait before following up with HW issues on a escalation?
24 hours
What is the name PowerSchool view to search all students?
District Office
Where can someone find info on Summer Internships with CCA?
Edio -> Community -> 'Summer Career Readiness Across PA'
What accessories are provided to NCCA students?
Hotspots
When is it ok to close an escalation ticket?
After verifying resolution w/submitter
# of outstanding laptops that keep HH from receiving a replacement laptop
3
Primary CT's profile is not in the Database for the Parent Portal - How do I fix this issue?
Request Access
Where would Students in 8th grade go to order a New Headset?
Ask CT to order off webstore or call tech support
Where can you find a list of current assigned laptops and accessories for NCCA STs?
Technology' tab in OB
Who is the CCA contact for assistance with Clever?
Brock Shelley
What status exempts a family from needing approval on the 'on-file only laptop shipments'
Homeless
Primary CT's Profile in EDIO is completely blank - were do I go to fix this issue?
Toggle Powerschool Relationship from and back to "CARETAKER"
What is the phone number for ITS Questions?
844-590-2864 Opt. 5
What year did PMSS start supporting NCCA?
2019
What 3 pieces of info are needed for HW escalations?
ST/CT name, OBID, Issue
What is the name of the Team at CCA that we reach out to for special requests on sending a laptop?
Resource Management
Family has wifi but this student can't connect. List steps to fix this
Reboot computer > Reboot router > Network reset > Have them call ISP if no other devices can connect
What is the full name of the person who does the phone options in Spanish when we reach out to Enrollment?
Edward Vargas Guzman
What is the Zscaler uninstall password?
NCCAR0x!
Which department would handle a request for a new Micro-USB cable for the M-Audio Keyboards?
Curriculum