Service Excellence
When looking up an alarm code or message using IW72, this character must be used in the Description field before and after the alarm code or message?
What is an *asterisk*
Aged Inventory Amount Saved between March - December 2024.
what is $65,000
This ______ ________ is Ai generated and should improve your FTF.
What is the Success Package?
FSE P&L is Determined by 4 main contributors; Contract Revenue, Billable Revenue, OPEX, and _______.
What is Part Cost
Base cost per hour for an FSE excluding Hotels, Meals and Flights is _______.
What is $126
This SAP T-code shows all the parts used on a specific serial number.
What is IW13
An instrument is checked out and no repairs were done just a kit run, it should it be coded as _______.
what is Verified Operation
An FSE checks an instrument and can’t duplicate the issue or verify the alarm in the alarm logs, but reseats connections as a precaution, how should it be coded?
Could Not Duplicate
To Best Prepare for a position you are interested in you should continually develop __________.
What are skills needed for the desired position
In 2025, Technical Service is moving away from F.L.C. to this more advanced Learning Management System.
What is GLAD.
What is Support?
Billing indicator to be used for non-billable work to meet an interdepartmental need. (Trade Show Demo)
What is MW?
WLAN and Ethernet are two connectivity options available for this device.
What is CATSmart
This is where you find a list of exceptions to coverage in a Service Contract.
What is the Contract Language?
DAILY DOUBLE
Target inventory level for a 2 platform FSE.
AND
Target Inventory must be within _______%.
What is $50,000
What is 15%
Adjusted FTF represents percentage of calls completed with one labor line minus ______.
What are ANY call backs within 30 days.
Part Return category that may not require you to complete the Part Return Form.
What are Reworks
NOGOPO
What is our No-Roll Policy?
The "Above and Beyond" Target Profit of Technical Services....
What is $2.5M?
The Two Most Important Items For Restock....
What is Correct Quantity and Proper Labeling
A natural career progression occurs when going from ________.
What is FSE to Sr. FSE
Eliza This is the biggest cause for invoice issues.
What is Accounting Indicator.
When completing stand-alone billable service at a customer site 100 miles from Primary FSE's home location, Travel Zone quantity entered would be.....
What is ONE?
(of course it's a Travel Zone 2, but quantity is always one)
Friedberg repair coding requires ________ put into the PO Field when a repair is completed on a PM Order, so that Elizabeth can manually notify PMQA.
What is "RRRR"
This is the #1 DiMaTS Error.
What is Operation Adjustment