VID
The system you would use to check end user capabilities on an account.
What is MFaST (formerly FaST)?
KM Article: KM Article: Caller Access Levels - CRU Mobility | Knowledge Management | Salesforce
Additional information found on KM Article: End User Maintenance Capabilities (EUMC) - BCS
The SOC for FirstNet International Daily Pass.
What is FNZIRRLHDF (formerly FNIRRLHDF)?
KM Article: FirstNet International Roaming packages
Roles we cannot verify.
What is an Owner, Initial Premier User, Authorized and CD Initial Contact?
A system that allows you to: OTA, refresh roaming profile, provision for/ troubleshoot call forwarding, voicemail, cell booster, active armor, and SMS.
What is TORCH?
Invalid forms of VID.
What are social security number, Driver license number, and TAX ID?
The website used for checking if devices are First Net ready.
What is Internet Air and Fiber?
FOUR/FIVE Systems that allow you to generate eSiM, change IMEI and SIM.
What are OPUS, TRiP/ EZ, Carenow, and Telegence?
Elroy calls in asking for a PMC (formerly CCS) static IP. A SOC for 3.00 that must be added to his features.
What is CCSSTAT3?
Roles that can be verified within BMTS.
What are: Day to Day, Telecom Manager, AOP, Third Party AOP, Decision Maker, and End User?
Contact roles that have full authority on a BMTS account.
What are:
Authorized Order Placers (AOPs), Day-to-Day managers (DD), Decision Makers (DMs), and telecom managers (TCMs)?
KM Article: Caller Access Levels - CRU Mobility | Knowledge Management | Salesforce
Malcolm calls about a case beginning with CM created for his device IMEI to be unlocked.
An additional case for his son's phone to be unblocklisted was created the next day.
The system where the cases were created.
What is Clarify?
KM Article: Clarify case
Leroy calls in with his public static IP already set up. But he does not know his access point name. ____ SOC will give you his APN and _____ SOC should be reflected on the account features.
What is PMCPSMT as the SOC (6.00) for Public Static IP?
Matthew an Authorized User, Shante an Initial Premier User, and Rahab an Owner all call at different times about the same company account. Using their ___ ____ PIN they would verify as OTHER > _____/_____ > enter caller's name in IVR.
What is their End User PIN? Verifying as OTHER > Mobile User/ End User then enter caller's name?
KM Article: Select the Appropriate Caller Name & Role in Clarify - BCS
A system that requires the EID for an eSIM change.
What is Telegence?
Daniella, a Registered Nurse is a FirstNet customer who is supposed to verify within 30 days. After ____ days her lines will be routed (hot lined) to a First Net representative. After 2 additional days of verification not being completed, Daniella's lines are subject to ___________. After __ additional days without verification completed, she will now be offboarded to AT&T.
What is after 30 days?
What is offboarding?
What is 5 additional days?
KM Article: FirstNet Subscriber Paid Offboarding and Verification/Reverification: Process, audits, tools, & troubleshooting | Knowledge Management | Salesforce