Customer Satisfaction
Due Bills
Technology/Delivery
100
"I really love the dealership" is a question in which survey?
What is a Ford Survey?
100
The document in which the items promised to a customer are written or printed with customer and manager signature.
What is a due bill?
100
You can set parking location on this system
What is UVO?
200
The amount of days after delivery when you are supposed to do a follow up call and turn in your sheet?
What is 3 days?
200
Asking for the phone number, or email in which the DRIVER of vehicle would like to be contacted is asking for what.
What is preferred method of contact?
200
To unlock and lock your doors by grabbing or tapping the door handle is called.
What is Intelligent Access?
300
The website you use to do your Ford tests.
What is fmcdealer & STARS?
300
When an issue/item on due bill is taken care of what do you write on the side of item.
What is done/activated/handled?
300
This helps inflate your tires.
What is Tire Mobility Kit?
400
Which certifications must you have before selling a car?
What is Ford & Kia certifications?
400
If your fingernail catches in the scratch, it is too deep to buff out and must be repaired.
What is the fingernail test?
400
Choosing the option to park perpendicular is part of what system.
What is Enhanced Park Assist?
500
The survey that asks customers if a process (negotiation, waiting for finance, waiting to sign paperwork, or waiting for delivery) took too long.
What is a Kia Survey?
500
Take a picture of key for customer, email to Nicholle and write deal number and stock number.OR Photo copy of key to back to due bill.
What is the missing key process?
500
What APP do you need to download to have capabilities of using phone features.
What is Android Auto?
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