Surprise Category
There are many tasks to complete every shift, but what are the three main tasks?
Cleaning computers, filling printers and answering questions.
What locations require a code to open?
How do I add money onto Duck Bucks?
Either on duckweb, with the cash kiosk at Knight, or at the EMU card office
What cleaning supplies must be used to clean keyboards, mice and other surfaces?
Anti-bacterial wipes
What clothing is not permitted at the desk?
Hats, or clothing that is revealing, offensive or disruptive.
Where do you take cardboard at the EMU?
To the loading dock
Where do the keys go during closing at Knight?
Black box near inventory behind desk.
How much does it cost to print one sheet of paper, which is double sided, on 8.5x11" paper at a black and white printer?
$0.08
How often should the desk/printer be cleaned?
Every shift
What breaks do you get if you work for 3 hours at the EMU and 4 more hours at Knight (no break between the shifts)?
Two paid 15 minute breaks and one unpaid 30 minute break
The EMU is low on paperclips, what do you do?
Fill out a supplies request on the blog.
What locations require codes to CLOSE?
McKenzie
What does "cleaning a computer" include?
Pick up trash, pens and pencils, wipe keyboard/mouse/desk with antibacterial wipes, wipe screen, check hanging cords, and make sure everything works (computer and chair).
When is the pay period?
What are the 4 tabs/websites/programs you should have open at every shift?
Humanity, the blog, Pharos and Slack
What areas must be unlocked during OPENING at Knight?
Document center, Knight 144 (Edmiston), and paper cabinets
How many computers should you clean per shift at Knight?
8-10 or however many to get all of them cleaned for the day.
How much is a pound of quarters worth?
$20
How do you transfer someone to another area?
Press "transfer" then the number (6-%^&*), wait for the other person to pick up, explain who you are and the reason for the phone call, then press "transfer" again.
Who is responsible for restocking paper cabinet at Knight?
Anybody who is closing.
Someone is watching content that is making me feel uncomfortable, can you ask them to stop?
Get their contact information in case you need to contact UOPD, and contact a supervisor or LSA3 or LSA4 from the front of the desk. If no supervisor is on shift, walk by the user, move one of the parties or contact UOPD if you feel unsafe or need more assistance.
What other things can you clean or do at the EMU if all the computers have been cleaned that day?
Bookshelf with tissues on them, table near door, table with pamphlets, table between printers, arm rests on chairs, and take out recycling.