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This is the email extension used when logging into my EOF laptop.
What is @vivahealth.com
This is the email extension used when logging into VDI.
What is @uabmc.edu.
Logging a Help Desk ticket using the Salesforce Quick Links option will not work when logged into this platform.
What is when I l am logged into Salesforce from my EOF.
The Ring Central app must be run from this platform for optimal performance.
What is "My EOF laptop."
Audio issues must be reported to this Viva group.
What is VIVA IT Help Desk.
I can access email by using this app when logged into my EOF.
What is webmail.
I know I am logged into VDI when I see what on my desktop home screen.
What is "VDesktop."
This action is recommended when switching geographic locations.
What is restart the EOF/laptop.
This type of earpiece/headset when taking queue calls increases the risk of audio problems.
What is a non-wired headset.
I should contact this resource for help when I cannot consistently log into my laptop or VDI.
What is Help Desk.
To add/change the PCP for a member in PuraViva, I do the following.
What is log into VDI and then Puraviva. PuraViva cannot be accessed outside of VDI.
I can access VDI in these ways.
What is click the VIVA Health VDI icon on your EOF or go to your START button and type in "VIVA Health VDI."
A laptop reboot or VDI restart is usually not necessary when this type of delay occurs.
What is Citrix buffering errors. If you wait, everything restarts usually under the 5-minute warning.
To access the queue, I log into this program.
What is Max Agent.
This resource provides helpful documents for P&Ps, vendor information, competitor grid, systems, and more.
What is the G:Drive.
This app allows IT to remotely connect to my EOF.
What is Bomgar Remote Assist.
I restart by VDI session by doing this.
What is go to the VDI waffle, click the Ctrl-Alt-Delete button, select Sign Out, and restart VDI from the EOF. Bonus: If VDI updates occurred overnight, wait 5 minutes after signing out before restarting VDI.
This problem can occur when multiple windows/session of Salesforce are open.
What is you could be skipped in the sales queue.
I can get quick assistance with temporary app outages (such as Medicaid, MARx, PuraViva, Trizettto) using this resource.
What is the Ring Central TMR, IS, and Support chat.
When the computer screen is blinking in and out, the best course of action is to do this.
What is restart my laptop/EOF.
When using 3 monitors, the best practice is to open applications across this many screens.
What is 2 monitors (one for RC and one for Salesforce)
When VDI freezes, and there is no Citrix warning, the best course of action is this.
What is go to the VDI waffle, select Disconnect and restart the VDI session. Usually takes less than 1 minute. Don't wait out this type of freeze.
I should report issues with accessing the Agent Portal to this person.
Who is your manager.
What is open a support ticket.
I suddenly lose audio in the middle of a sales call, but the call is still connected.
Transfer the call back to the IS queue and message the IS team for assistance. Disconnect and immediately call the individual on your work cell.