Infrastructure
Sits at the Edge of the Network and keeps hackers out.
What is a Firewall?
The name of our business function that allows end users to get help.
What is a help desk?
The online service for email, documents, spreadsheets, etc.
What is O365 or G-Suite?
A group of individual technicians or engineers dedicated to resolving end-user issues.
Who works on the help desk?
What is the minimum number of end-users that make the ideal minimum target customer for IT Support?
What is 25?
Is abbreviated by these letters: WAP
What is a Wireless Access Point?
The name of the list for C-Level and Executives that get special attention at the help desk?
What is VIP?
The name of the service that sits on a server and provides email and calendaring functionality.
What is Exchange?
Phone call or Email.
What two ways can a user request help?
A customer that has more than 25 end-users.
What is our target client size?
Category 5, Category 6, describe what?
What is Ethernet Cable?
The name given to an end user that is rarely in the office.
What is remote worker or mobile user?
Shorted to VoIP, what is this service called?
What is Voice over IP?
8-5 Monday through Friday?
What are the primary days and hours that end-users can receive a live person at the help desk?
Would be a great fit for a business that isn't ready to move to the cloud but want some benefits of the cloud?
What is a Hybrid Cloud?
Is the device that connects all Ethernet cables together to allow data traffic to pass to other devices.
What is a switch?
Typically uses RFID and is held up to a pad near a door or a copier.
What is an Access Control Card.
Shortened to ECM, what is our primary partner product that handles this?
What is Square 9?
2 Hours?
What is our SLA response time?
Do we care if the customer has internal IT Staff?
What is "Not Really"? We just have to diffuse the threat that we are tying to replace them.
Is the hardware and software that holds data and applications for users to access.
What is a Server?
The three Fruth Group IT services that produce MRR.
What is Managed IT, Cloud Voice Service, Hosted Cloud Services?
Offers texting, chat, point of presence, voice calls, and video conferencing?
What is our VoIP Licensing?
ConnectWise
What is our ticketing system used by help desk technicians or engineers for logging end-user requests?
Is the utility, the software, and the horsepower that users need to get their work done from anywhere?
What is Connect, Collaborate, and Compute?