Property Management Systems (PMS)
IT Compliance
Point of Sale (POS) Systems
Springer Miller Springboard
Miscellaneous Tech
100
An automated lodging information system is commonly called this.
What is a Property Management System?
100
A process in which a company abides by local, state, and federal laws in order to protect customer credit card data.
What is Compliance?
100
On a POS system, these keys assist in processing transactions such as void and clear. Unlike the other keys, these keys cannot be reprogrammed.
What are Hard Keys?
100
A PMS tool that is used by hotel reservationists, revenue managers, and front desk agents to check on rates and room availability based on the dates of stay and guest preferences.
What is a Rate Calculator?
100
A broadband satellite network that allows a store to receive an order online. The results from this are faster service, increased spending by customers, and greater in-store efficiency.
What is a Very Small Aperture Terminal (VSAT).
200
This enables a hotel to rapidly process room requests and generate timely and accurate rooms, revenue, and forecasting reports.
What is a Reservations Module?
200
Non-government created regulations that companies create to protect customers' credit card information.
What are Standards.
200
According to the text, this is the average cost to install a POS system.
What is $15,000.
200
This Springer Miller feature is used to identify the type of hotel reservation that is made based on specific market segments (e.g business, leisure, airline crew, etc.). With this information, a property can target advertising to the most profitable markets.
What is a Market Code?
200
In GoConcierge, a concierge changes the status of a task to this if the task is complete and requires no additional attention from the hotel staff.
What is Closed?
300
This is a popular PMS interface that does NOT come standard with most property management systems.
What is an Electronic Locking System.
300
This is a set of standards created by Visa, Mastercard, American Express, Discover, and the Japanese Credit Card Bureau to improve credit card security by protecting consumers, merchants, and banks from frauds and hacks.
What is Payment Card Industry Data Security Standards (PCI DSS).
300
This is a flat programmable keyboard that is used by restaurants that do NOT have frequent menu changes.
What is a Menu Board?
300
This Springer Miller code is used to identify special discounted rates such as government, military, or senior citizen.
What is a Rate Code?
300
This is an industry term for methodologies, software, and Internet capabilities that help a business manage guest relations in an organized way.
What is Customer Relationship Management?
400
Hotels most commonly use this type of Central Reservations System.
What is a Duplex, Two-Way Central Reservations System?
400
This is a type of hardware that is used by hospitality organizations to protect a network of computers from viruses, fraud, and hacking. It can be costly and time consuming to update.
What is a Firewall?
400
This is Micros' cloud based point-of-sale system. It allows for faster installation and updates but can be problematic if there is a poor internet connection.
What is Micros Simphony? (Yes- Micros spells it with an I, not a Y).
400
This is where all of a guest's charging and payment history is stored in a PMS.
What is a Folio?
400
This online reservations system is used by travel agents across the world to access a real-time link to a vendor's database of available rooms and rates.
What is a Global Distribution System (GDS)?
500
DAILY DOUBLE! (You select the amount that you want to wager. Cannot exceed the amount of $ that you currently have.) These are the 4 criteria that are used to evaluate whether or not to introduce a new technology into a hospitality business.
What is: -Product differentiation -Exceptional service via technology -Production at a lower cost -Market segmentation
500
This is a security application that is installed and updated regularly on individual computers at a property to protect against viruses, fraud, and hacking. It is fast and inexpensive to update.
What is Antivirus Software?
500
In 2007, Microsoft introduced this unique interactive tabletop technology that is used at restaurants and allows guests to order food and drinks at the table, listen to music, and even send photos.
What is Pixelsense Computing.
500
This is when a charge or series of charges are automatically directed by the PMS to a specific folio such as for a group, corporate, or third party.
What is Routing?
500
This is also known as Application Service Provider (ASP) or Cloud Computing. Allows all guest information to be stored in a cloud based system that is managed by the vendor (such as Micros).
What is Software as a Service (SaaS).
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