Salvage Salvation
This form is mandatory when salvaging ANY technology item.
What is a BA-511?
You would do this with a ticket when you could not fix the issue.
What is escalate?
The status a device should be in if you can't find it.
What is lost?
The first thing you should always try if a laptop is acting up.
What is a restart?
You must have a __________ from an administrator before you complete your salvage process.
What is a signature?
The place in Service Now where you can find many articles regarding how-tos and basic troubleshooting steps.
What is the Knowledge Base?
The action you will take in Tip Web when moving a device to another room in your building.
What is a room-to-room transfer?
When all troubleshooting efforts have failed on a PC.
What is reimage?
The person you will email all documents to when sending items to the Bond Warehouse for salvage.
Who is Samir?
Using a __________ is an easy way to add pre-filled information into an incident.
What is a template?
When researching how many lost items are on your campus this report is the one you should run.
What is an Audit Detail Report?
The dashboard you can look at when troubleshooting wifi issues.
What is Meraki?
The contact person for SPED salvage permission.
Who is Pequita Holloman?
This is the number of days the caller has to reopen a resolved incident before it closes.
What is 3 days?
This is what you will look for when trying to determine with what money a device was purchased.
What is the funding source?
When troubleshooting chromebook issues, this action should be taken and will more than likely fix whatever is going on.
What is a powerwash?
Technology items that do NOT hold data will go to the Bond Warehouse, but your secretary will need to put in a ______________ for pick up of those items.
What is a School Dude work order?
The __________ limits the scope of tickets viewed to specific criteria.
What is a filter?
When sorting through data you can create one of these in excel to filter information.
What is a pivot table?
An iPad is frozen trying a ___________ might fix it.
What is a hard restart?