Hardware
Potpourri
Keyboard-Shortcuts
Windows
Virus/Spyware
100
Name one thing you can do when your computer stops responding and you have waited at least one minute without touching the keyboard or mouse.
What is... 1) Restart your computer or 2) Ctrl-Alt-Del, Click Task Manager button, Click program to stop, Click the End Task button.
100
Name one thing you can do if you cannot hear any sound on your computer.
What is .... 1) Make sure you have a sound card 2) Make sure your speakers are plugged in 3) Make sure speakers are properly connected 4) Make sure speakers are not muted 5) Make sure headphones are not plugged into sound jack
100
Key stroke used to copy text.
What is... Control (Ctrl) and C
100
The place you go to if you accidentally deleted a file and want to recover it right away
What is... Recycle Bin (Go to Recycle Bin,locate that file you deleted, Right Click it and Select Restore. Go back to where you originally saved that file, it should be there).
100
How often should you run live updates for your Antivirus program to make sure it has the current protection?
What is... At least weekly
200
Name the first thing you should do if your computer stops responding
What is... 1) stop clicking the mouse and keyboard
200
Name one thing you can do if Internet Explorer is running slowly.
What is... 1) Upgrade to a newer version 2) Reset internet explorer settings (go to Wheel > Internet Options > Advanced > Restore Settings) 3) Check your internet connection 4) Disable Add Ons
200
Key strokes to undo the last operation
What is... Ctrl and Z
200
Name something you can do if you have lost a file and want to look for it on your computer.
What is... Click Start and Search
200
What you should do if you get an email attachment from someone you don't know, an email from a business asking for your account information, or a weird attachment from someone you know.
What is... Without question or hesitation you should delete it. Do not click on the attachment out of curiosity. Clicking on the attachment will start the virus program IF there is one in the attachment. If you get a weird attachment link from a friend/family member you know, you should call that person to ask if they sent it. If they did not send that attachment, delete it.
300
Name one thing you can do if your computer does not recognize your USB flash drive.
What is... 1) Try a different USB port or USB drive 2) Make sure USB drivers are installed properly 3) See if USB flash drive is formatted correctly (PC vs. Mac) 4) Try a different USB flash drive
300
Your computer is running slowly and is crashing regularly. Name one thing you can do to speed up your PC.
What is... 1) Use Disk Cleanup (Start-All Programs-Accessories-System Tools- Disk Cleanup) 2) Use Disk Defragmenter (Start-All Programs-Accessories-System Tools- Disk Defragmenter) 3) Remove spyware/malware. Use Windows Live OneCare, Spybot Search & Destroy, and Lavasoft Ad-Aware Free. 4) Add more memory (RAM) 5) Add hard drive space 5) Disable Start Up programs - download Autoruns for Windows
300
Key combination used to display/browse and switch between all open applications.
What is... Alt and Tab
300
The place you go to remove a software program completely from your computer. Either you no longer want it or it is not working properly and you want to remove it from your computer.
What is ... Add or Remove Programs (Go to Start, Click Control Panel, Click Programs, Click Uninstall Programs).
300
You cannot afford Antivirus protection for your computer and you are afraid to get your computer infected. Name a place you can go to get free antivirus software.
What is... UC offers free anti-virus software. Go to http://www.uc.edu/ucit/student/software.html
400
Your file won't print, name one thing you should check for to figure out why it is not printing.
What is... 1) Make sure printer is turned on 2) Make sure printer cable is plugged in securely 3) Check for printer error lights 4) Look for and clear paper jam, make sure printer has paper, and make sure not out of ink. 5) Make sure you have selected the correct printer -- not printing down the hall 6) Reinstall/ update printer driver
400
You buy new computer and you connect your old printer to it and now nothing prints. You can fix this by.....
What is... installing a new driver
400
Key combination used to make screen larger
What is Ctrl and +?
400
While using Windows 7, your computer came to a state where it has a few problems that won't go away. Name the place you go to restore the PC to its previous state
What is .... System Restore. (Start-Programs-Accessories-System Tools-System Restore Select a restore point on the calendar that you would like to go back to, Click Next. Windows 7 will be restored to that earlier state.)
400
Your computer is acting weird and you think you have a computer virus. The steps that you need to take to find it and remove it.
What is... Open your Antivirus program, run the scan of all drives, if it finds a virus it will automatically be placed in quarantine. Then when scan is done, go to quarantine and follow instructions for removal. If the program is unable to remove it, go to your Antivirus website to find and follow instructions for removal.
500
Name one thing you can do if your microphone is not working
What is... - Check that the microphone is connected properly - Check microphone battery - Reinstall/ update driver
500
A configurable Option in Microsoft Word that will reduce the risk of losing a document if it goes unsaved.
What is AutoRecover (File > options > save)
500
Key combination used to open task manager
What is... Ctrl and Shift and Esc
500
Name something you can do if your file is corrupt or damaged
What is... Restore your files—if you have a recent backup? (Click Start, Control Panel, Back up your computer.)
500
If your computer is nearly obsolete from virus problems and cleaning/removal does not help. Explain your best bet to fix your computer.
What is... Format hard drive, and reinstall Windows, then reinstall any program you previously had from CD.
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