Network
Tech Spot
Misc
Procedures
Tech Troubleshooting
100
The software used for access control in Allerton.
What is Cisco Clean Access?
100
The place where Tech Spot is located
What is the rotunda in Tri Towers?
100
The bootable disc used to fix computers?
What is PE?
100
This should be created after every password reset?
What is a parature ticket?
100
The most used application to backup data.
What is unstoppable copier?
200
The preferred Wireless Network.
What is FLASHZONE-WPA?
200
The users supported by Tech Spot
What is all students, faculty, and staff?
200
The Helpdesk is this level of support.
What is Level 1?
200
Every tech check-in ticket must include this.
What is a phone number and password.
200
The amount of money Dell pays us for labor for warrantied computers?
What is 0$
300
The utility that automatically configures the Flashzone-WPA.
What is XPress Connect?
300
The only types of computers accepted at Tech Spot
What are home PC's? (not KSU PC's!)
300
The two walk-up locations for password resets.
What are the Library IT helpdesk and the Tech Spot.
300
The three ID's given to a student?
What are FlashLine UN/PW, Kent State ID Number, and FlashCard?
300
The issue where a computer seems completely 'dead'
What is 'no power'?
400
How do students connect game or media consoles?
What is MAC filtering through the gaming network?
400
The maximum fee Tech Spot charges for its services?
What is $120?
400
The thing you must do if you forget to clock in/out?
What is post on the Wingnut Wiki?
400
The procedure if a residential student wants a wired port?
What is submit a ticket through parature or support.kent.edu?
400
The main causes of BSOD (Blue Screen of Death)
What are bad memory, bad drivers, corrupt hard drive, or bad hard drive?
500
The requirements to connect to FLASHZONE-WPA?
What are WPA2-Enterprise and FlashLine Credentials?
500
The web address for Tech Spot
What is techspot.kent.edu?
500
Three examples of Advanced Hardware replacement.
What are LCD panel, Motherboard, power jack replacement?
500
This is Steve Job's middle name.
What is Paul?
500
The solution to Windows Update error 0x800a138f.
What is verifying the date is correct?
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