TechXPert

Bill Pay

100

If a customer wants to transfer money from his/her MWB account into an outside bank account that he/she owns, he/she should use:

What is bill pay transfer?

200

Customer Jane wants to set up bill pay for the first time. This is what she should do to set it up:

What is login to online banking and accept terms and conditions?

300

This is the default limit if you are sending money to a person through bill pay:

What is $2500?

400

This is how many days of bill pay history you can see in online banking vs mobile banking:

45 days vs 90 days

Back Office/MFA

100

You should always do this when you're doing maintenance through Back Office:

What is update the bank?

200

When a customer needs their security questions reset, this is the system where we reset them:

What is outseer?

300

A customer's NetTeller has gone dormant. This is how you would re-activate it:

What is: locate their account in customer inquiry, click on edit, then switch status to active?

400

This is the feature where you would see the IP addresses for a customer when logging into their NetTeller:

What is NetTeller Audit Trail?

Online Banking

100

This is how many days of transaction history you can see in online banking:

90 days

200

This is the balance that online banking uses for transfers:

What is available balance?

300

This is how long electronic statements are retained in online banking:

What is 18 months?

400

These are the four types of alerts that customers can set in online banking:

What are: events, item, balance, and personal?

Mobile Banking

100

This status for debit cards can only be accessed in mobile banking, it CANNOT be done in online banking:

What is warm card status?

200

This is the timeframe a customer can see their statements through mobile banking:

What is 12 months?

300

This is the cut-off time for receiving mobile deposits, in Mountain Standard Time:

6:00 pm 

400

These are the 5 reasons remote deposit can be revoked:

What are:

1) Customer request
2) Suspected Fraud
3) Chargeback Items
4) Misuse of Bank Products/Services
5) Account Closure

Xperience

100

This related function lets you check the signatures for account owners and signers:

What is Signature Card?

200

This related function lets you search for specific check numbers, amounts, and dates within the account history:

What is image inquiry?

300

This is the merge document you would use for a customer who wants to increase her ATM withdrawal limit:

What is combined limit increase request?

400

This is where you can file a dispute for a cardholder:

What is the debit card's merge documents?