TECO 101
The SharePoint where you can access ESS, Job Listings, sign up for groups, see company directory, etc...
What is Teco 365
Main screen where you can view the customer's name, phone number, identifier, premise, business master data, and technical master data
What is Identification work center?
Payment system that accepts debit card, credit card, and ACH payments
What is Kubra?
Electric turn on fee
What is $10
Identifier that can only be added, removed, or changed by the account holder
What is a password?
The application used to sign in every morning and take calls
What is Finesse?
Work center used to enter notes
What is the Interaction record work center?
Payment made using checking or savings account processed by a CSP or via TECO portal.
What is an ACH payment?
Gas turn on fee next day (gas is on)
What is $24?
Screen accessed to enroll the customer in direct debit
What is the business agreement under the payment data tab
Program that provides movements to resolve aches and pain
What is Vimocity?
Work center where you would dispute a write off balance
What is collection work center?
AUTHORIZED in person payment location
What is Western Union?
Gas missed appointment fee
What is $25?
An asterisk?
Knowledge Base where our procedures and policies are housed.
What is KIP?
Work center used to add mailing address, update phone number, update email, and remove mail suppression.
What is customer communication work center?
What is credit card or debit card?
What is $96.27?
Requests to MAIL a duplicate invoice to a BP are sent here.
What is the team mailbox?
Application used to view daily/weekly schedule and request time off
What is Verint?
Work center used to find the balance due on an account
What is account factsheet work center?
Payment drafted directly from a BP's bank account on their due date
What is Auto Pay?
Same day gas reconnection fee
What is $130.50?
Document that breaks down meter read date, billing due date, and final notice due date by billing cycle
What is the billing calendar?