Acting in the Office
Facing the front, desk clear of personal clutter, engagement with people coming in, saying "Hello, what brings you in today?"
What is how to look during drop-in hours?
This resource is a blank calendar that you can fill out weekly required responsibilities.
What is a weekly planner?
This is a "program designed to support students in developing skills, behaviors, and habits tailored to their personal style that will contribute to their continued success in college. Our trained, undergraduate peer coaches provide 1-1 strategic academic support."
What is Academic Coaching?
Pick up the phone, "Hello thank you for calling the AAC or Academic Achievement Center, this is ___, How can I help you today?", write down information, find information or ask around if you are unsure.
What to do ... when the phone rings?
Interns, work on operational functions on the AAC, a great first point of contact when having concerns or questions.
Who are Zoe and Elena?
Reaching out to Rachel, finding coverage, switching shifts with someone, letting people know ahead of time
What is the call-out procedure?
This resource breaks down the semester on one piece of paper. It allows students to space out their assignments and account for all work throughout the semester. We offer them on paper, digitally, or on a white board
What is Semester at a glance?
This pillar is designed to allow "Any student (can) walk into the AAC to attend one of our pre-scheduled "..." to learn about a specific topic from trained academic coaches." These 50 minute success "..." are designed to provide introductory content and relevant information at specific points in the semester."
What are Workshops?
Sit at command center, log into Nexus, monitor check-ins, assist walk-ins to open coaches, answer the phone if necessary
What to do ... when a Student Worker is not at the command center
Assistant Director of Academic Support. Great for questions regarding UConn Connects
Who is Valerie (Val) Jenklenuas?
Going to the fishbowl, eating before or after shift, cleaning up after yourself
What is the eating procedure in the office?
This resource encourages students to break down the percentages of their syllabi. Easing the stress of trying to find all that information during a crunch time.
What is Syllabus Summary?
This pillar allows coaches to present in various FYE courses and cultural centers.
What are Presentations?
Turn on Nexus and Canva presentation, turn on lights, put a relaxing live or video on the other board, check-in to see if there are any tasks, make sure office is organized and clean, update presentation/workshop calendar is necessary
What to do... when you are opening the AAC?
Learning Services Coordinator, point of contact for SI, scheduling & presentations concerns/questions
Quiet voices, not interrupting, cautious of language and subject matter
This resource promotes studying on a chunking basis. Encouraging students to retain their information for a 5 day period.
What is the 5 day study plan?
This program is the "University's largest and longest running mentoring program and is designed to provide students with the skills and support needed for academic success." Entails one-one meetings with mentees and mentors.
What is UConn Connects?
Clean up center, turn off boards/computers and organize desks, throw out trash, clean up tables and fidget toys, lock door when leaving
What to do ... when you are closing the AAC?
Director of Academic Support and Interim Director of First Year Programs, Academic Achievement Center & Learning Communities. Mindful of schedule
Who is Leo Lachut?
Getting their name, going to check-in first, making sure they are not in a meeting, finding out information to see if you can answer it yourself first
What is what to do when someone comes in looking for a pro-staff (phone or in-person)?
This resource is a personable way to organize your work/personal life etc. We offer them for free at the AAC and encourage students to take one.
What is the AAC Planer?
This pillar "supports students towards academic success by integrating 'what to learn' with 'how to learn'. -targeting traditionally difficult pre-requisite courses and is directly connects to a particular class and corresponding faculty member."
What is SI (Supplemental Instruction)
Encourage students to come in, organize seating arrangement to accommodate, set up board, say hello to students coming in, let surrounding coaches and SI instructors to move to conference room or fish bowl, encourage people to sign in
What to do ... when you are having a presentation or workshop in the AAC?
These are trained peer ... Encouraging connections with students with support. Two types of ... one group focuses on .... through presentations and workshops and focus on their drop-in ... The other groups works directly with the mentors by providing an outlet for discussion
Who are Coaches?