All About Conflict
Choices
Steps in Conflict Resolution
Communication Skills
Ground Rules for Conflict
100
Conflict involves a disagreement between ___ or more people.
two
100
What is going along with what someone wants you to do even though you don't really want to?
Submissive
100
What is the first step in conflict resolution?
Stop and Think
100
What is restating what the other person said to make sure you undertand what they are trying to communicate?
Reflective Listening
100
When resolving conflict, how many people should talk at one time?
One
200
Conflict is a _______ part of life.
normal
200
What is intentionally doing something to hurt another person (physically or emotionally) to make them do something they don't want to do?
Aggressive
200
What is the step in conflict resolution that involves brainstorming?
Coming up with Solutions
200
What is a communication skill that allows you to take responsibility for your own reactions without blaming or attacking the other person?
"I" statements
200
During conflict resolution, what should you do if you experience difficulty making progress?
Take a time out
300
Conflict can be ______ or ______.
positive or negative
300
What is standing up for yourself while showing respect for the other person?
Assertive
300
What is the step in conflict resolution that involves not becoming angry or upset?
Staying Calm
300
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Non-Verbal
300
What is valuing everyone's point of view, ideas and opinions?
Being tolerant
400
It is our ________ to conflict that can cause a problem.
reaction
400
What is another name for aggressive responding?
Being mean
400
What is the last step in conflict resolution?
Ask for Help
400
"What I'm hearing you say is ________" is an example of what kind of communication skill?
Reflective Listening
400
What behaviors can be included under the terms emotional or verbal abuse?
Name calling, hurtful personal attacks or profanity
500
It is important to learn to resolve conflict in a _______ way.
positive
500
What is another name for assertive responding?
Being strong!
500
During conflict resolution, it is important to think ahead about the ______ and _________ of your words and actions.
Results and consequences
500
"When you _____, I feel _______, because ______" is an example of what kind of communication skill?
"I" statement
500
During conflict resolution, it is important to stay in control of your own _______ and __________.
Emotions and Behaviors
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