All About Conflict
Conflict involves a disagreement between ___ or more people.
two
What is going along with what someone wants you to do even though you don't really want to?
a) aggressive
b) submissive
c) assertive
Submissive
What is the first step in conflict resolution?
a) ask for help
b) come up with a solution
c) stop and think
Stop and Think
What is restating what the other person said to make sure you understand what they are trying to communicate?
Reflective or non-reflective listening
Reflective Listening
When resolving conflict, how many people should talk at one time?
One
Conflict is a _______ part of life.
a) weird
b) normal
c) wrong
normal
What is intentionally doing something to hurt another person (physically or emotionally) to make them do something they don't want to do?
a) assertive
b) aggressive
c) submissive
Aggressive
What is the step in conflict resolution that involves brainstorming?
a) asking for help
b) results and consequences
c) coming up with solutions
Coming up with Solutions
What is a communication skill that allows you to take responsibility for your own reactions without blaming or attacking the other person?
"I" statements
During conflict resolution, what should you do if you experience difficulty making progress?
a) yell and scream
b) take a time out
c) keep asking questions
Take a time out
Conflict can be ______ or ______.
(hint): thing or signs that you use to add and subtract!
positive or negative
What is standing up for yourself while showing respect for the other person?
a) aggressive
b) submissive
c) assertive
Assertive
What is the step in conflict resolution that involves not becoming angry or upset?
a) stop and think
b) ask for help
c) staying calm
Staying Calm
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Verbal or Non-Verbal
Non-Verbal
What is valuing everyone's point of view, ideas and opinions?
a) not listening
b) walking away
c) being tolerant
Being tolerant
It is our R_____N to conflict that can cause a problem.
Complete the word!
reaction
What is another name for aggressive responding?
a) ignoring
b) walking away
c) yelling
yelling
What is the last step in conflict resolution?
a) stop and think
b) stay calm
c) ask for help
Ask for Help
"What I'm hearing you say is ________" is an example of what kind of communication skill?
Non-reflective or Reflective listening
Reflective Listening
What behaviors can be included under the terms emotional or verbal abuse?
answers will vary
It is important to learn to resolve conflict in a _______ way.
positive
What is another name for assertive responding?
a) kicking
b) being strong
c) putting you head down
Being strong!
During conflict resolution, it is important to think ahead about the ______ and _________ of your words and actions.
a) daytime and nighttime
b) Eagles and Cowboys
c) results and consequences
Results and consequences
"When you _____, I feel _______, because ______" is an example of what kind of communication skill?
"I" statement
During conflict resolution, it is important to stay in control of your own _______ and __________.
a) ears and nose
b) emotions and behaviors
c) chocolate and Doritos
Emotions and Behaviors