All About Conflict
What is going along with what someone wants you to do even though you don't really want to?
Passive
What is unacceptable behavior during conflict resolution?
Violence and aggression (yelling, lying, breaking things, etc.)
Name one of the 5 conflict management styles.
Collaborating, Competing, Avoiding, Harmonizing, and Compromising
What is intentionally doing something to hurt another person (physically or emotionally) to make them do something they don't want to do?
Aggressive
What is the step in conflict resolution that involves brainstorming?
Coming up with Solutions/Thinking about your choices
What is the style that is non-confrontational (does not escalate conflict, unresolved problems, unaddressed problems)
Avoiding Style
True or False - We should NEVER have conflicts with people.
False - Conflicts are opportunities to make something better. They challenge us to learn, create and improve.
During conflict resolution, what is a communication skill that allows you to take responsibility for your own feelings without blaming or attacking the other person?
"I" Statement
What is standing up for yourself while showing respect for the other person?
Assertive
What is the step in conflict resolution that involves not becoming angry or upset?
Staying Calm
What style is an authoritarian approach that is goal oriented, wanting to be the best
Competing style
We should use the "Golden Rule" when resolving conflicts. What is the Golden Rule?
Treat others the way you want to be treated.
Where can conflict occur?
Home, school, on the internet, at work,
Name a situation when you may need to use an aggressive form of communication?
When someone is hurting you, when your life is in danger, etc.
During conflict resolution, name 2 ways to show someone that you are listening to them while they are talking.
Eye contact, nodding, no interrupting, asking questions, positive body language
What style is the middle ground approach, all parties are equal in power
Compromising Style
What behaviors can be included under the terms emotional or verbal abuse (and can make conflict resolution difficult)?
Name calling, hurtful personal attacks or profanity
What can cause conflict to occur?
Personal property, personal beliefs, result of anger, jealousy, or other emotions.
What is the best form of communication that respectfully gets your point across?
Assertive
During conflict resolution, how do you when someone has really understood you?
They are accountable for their ACTIONS - What does that mean???
They acknowledge what you said
Repeat back to you what you said to them
No one style is better than the others. How effective they are depends on the context in which they are used.