All About Conflict
Conflict Management Style
Steps in Conflict Resolution
Communication Skills
Ground Rules for Conflict
100
Conflict involves a disagreement between ___ or more people.
two
100
I am the animal that is unassertive and uncooperative.
Avoiding Turtle
100
What is the first step in conflict resolution?
Stop and Think
100
What is restating what the other person said to make sure you undertand what they are trying to communicate?
Reflective Listening
100
When resolving conflict, how many people should talk at one time?
One
200
Conflict is a _______ part of life.
normal
200
I am the animal that is concerned with goals and relationships. I am willing to sacrifice some of my goals while persuading others to give up.
The Compromising Fox
200
What is the step in conflict resolution that involves brainstorming?
Coming up with Solutions
200
What is a communication skill that allows you to take responsibility for your own reactions without blaming or attacking the other person?
"I" statements
200
During conflict resolution, what should you do if you experience difficulty making progress?
Take a time out
300
Conflict can be ______ or ______.
positive or negative
300
Disadvantage: Giving in may not be productive, I may be taken advantage of...
Accommodating teddy Bear
300
What is the step in conflict resolution that involves not becoming angry or upset?
Staying Calm
300
Facial expressions, rolling eyes, and arms folded are examples of what kind of communication?
Non-Verbal
300
Step in Peer mediation: Mediators paraphrase and restate each disputant's account.
Defining the Problem
400
Conflict is not a ________ - don't make it one.
Contest
400
Advantage: Both sides get what they want and negative feelings are eliminated.
The Collaborating Owl
400
What is the last step in conflict resolution?
Think ahead.
400
"What I'm hearing you say is ________" is an example of what kind of communication skill?
Reflective Listening
400
Peer Mediators should be able to recognize _____________ without anyone saying a word.
Emotions; How someone feels.
500
It is important to learn to resolve conflict in a _______ way.
positive
500
Useful when...conflict resolution is urgent; when decision is vital in crisis.
The Competing Shark
500
During conflict resolution, it is important to think ahead about the ______ and _________ of your words and actions.
Results and consequences
500
"When you _____, I feel _______, because ______" is an example of what kind of communication skill?
"I" statement
500
During conflict resolution, it is important to stay in control of your own _______ and __________.
Emotions and Behaviors
M
e
n
u