1st Impressions
How long does it take to form a 1st Impression
30 Seconds
Interpersonal Skills combines which 2 scales
Empathy & Social Skills
What does Emotional Intelligence Measure
interpersonal Skills & Social Skills
What does WIT stand for?
Whatever it takes
What is the opposite of Optimistic
Pessimistic- Negative
How many additional meetings does it take to reverse a bad 1st impression
20 Additional Meetings
What does the "P" & the "O" stand for & what do they mean?
Persistence- To stick with somehting & never give up Optimism- To stay positive
What does Intelligence Quotient measure
How smart you are (your I.Q.)
Only 7% of a message is communicated by
The words we say
What is External Motivation?
Being motivated by external things like money, grades etc
You never get a second chance to...
make a first impression
A life without self control, is...
a life out of control
Which is of greater importance, high I.Q. or high E.Q.?
E.Q.
38% of a message is communicated through your
Tone of voice
What is internal motivation?
Being motivated from within.
The 8 cues of communication/first impressions
1. Eye Contact 2. Posture 3. Handshake 4. Dress & Grooming 5. Facial Expressions 6. Tone of Voice 7. Level of Relaxation/Stress 8. Energy Level
How do we measure your Emotional Quotient (E.Q.)
IPOSSESS SKILLS
If you keep on doing what you have always done...
You will keep getting what you have always got.
55% of every message is communicated through the use of
Body language
The name of the agreement we came up with on how we want to treat each other?
Social Contract
A strategy to learn names
Repeat it 3 times in the conversation when meeting them. Come up with a handle, or name association.
Developing empathy is linked to... (3 things)
Greater emotional stability
Greater Interpersonal sensitivity
Better school performance
What are some skills an employee looks for?
Ability to handle frustrations Manage own Emotions Manage own social skills
Basic format for giving a speech (hamburger method)
tell what you are going to say say it tell what you have said
The 3 reasons a person might not possess social skills
Never been taught Haven't practiced Too lazy/Don't care