What is How long does it take to form a 1st Impression
30 Seconds
100
Interpersonal Skills combines which 2 scales
Empathy & Social Skills
100
What does Emotional Intelligence Measure
Personal Skills & Social Skills
100
When giving a speech, speak from your own
Experiences
100
What is the opposite of Opptimistic
Pessimistic- Negative
200
What is How many additional meetings does it take to reversa a bad 1st impression
20 Additional Meetings
200
What does the "P" & the "O" stand for & what do they mean?
Persistence- To stick with somehting & never give up
Optimism- To stay positive
200
What does Intelligence Quotient measure
How smart you are (your I.Q.)
200
Only 7% of a message is communicated by
The words we say
200
What are Internal Qualities
Qualities you can't see, qualities on the inside
300
What is W.I.T. Stands for
Way of Thinking
300
What do the 1st 2 "S's" stand for
Self-Awareness & Self-Control
300
Self-Concept is
The way we see ourselves
300
38% of a message is communicated through your
Tone of voice
300
What are External Qualities
Qualities you can see, on the outside
400
What is the purpose of this course
Personal Skills, Leadership Skills & Relational Skills
on the test it will be ALL OF THE ABOVE
400
What does the "E" stand for
Empathy
400
Social Comparisons are
The way we compare ourselves to other people
400
55% of every message is communicated through the use of
Body language
400
What is the difference between a technique & a skill
A Technique is the way you do somehting you have learned, A Skill is the way you have perfected that technique.
500
Self-Concept is formed in what 3 ways?
Social Experiences, Social Comparisons & Reflected Appraisals
500
What do the last 2 "S's" stand for
Social Skills & Self-Motivation
500
Reflected Appraisals are
The way we think others are thinking about us
500
When giving a speech one of the most important things you must do is select the right communication goal, these communication goals fall into 4 categories which are:
1. To Inform
2. To Persuade
3. To Actuate
4. To Entertain
500
The 8 Cues that for a 1st Impression
1. Eye Contact
2. Posture
3. Handshake
4. Dress & Grooming
5. Facial Expressions
6. Tone of Voice
7. Level of Relaxation/Stress
8. Energy Level