Policy & Compliance
This must be done prior to stepping away from your desk.
What is locking your workstation/computer?
These two state DOC facilities do not allow us to resubmit a request for inmate approval.
What are the Virginia and Indiana Departments of Corrections?
BZ, D5, NA, L304,L203, L210, V210 CALLS (what they all collectively mean as a whole)
what are Calls not considered for verification
"I can definitely assist you with creating a new account…" is an example of.
What is an acknowledgement statement?
Which sup was not trained in CN
what is no one 👀 (how dare you doubt your sup)
This must be visible and worn at all times while on company property.
What is an employee badge?
This is the determinable factor as to if a video visitation is eligible for a refund
What is a technical issue on the facility’s end?
(855)706-2445
What is Pin debit automated pymt system
Speaking at a pace the customer can understand, keepping dead air to no more than 30 seconds, and using proper hold procedures.
What is telephone etiquette?
This cereal brand has a cute mascot named Buzzbee
What is cheerios (Or honey Nut Cheerios)
This action, performed at the end of your shift, ensures updates are applied correctly and helps prevent technical issues.
What is restarting your PC?
This documentation is required when a customer requests a significant name change, such as their last name.
What is marriage, divorce, or other legal documentation?
Temporary solution for connection issues
What is refreshing the acct?
Using the customers name at least once during the ineraction
What is building rapport?
This continent is known for its diverse wildlife, including lions, elephants, and giraffes
What is Africa
This article of clothing is appropriate to wear as long as it is worn under a skirt, long top, dress, shirt, or blouse of approved length.
What are leggings?
This is the most recent county jail added to Confluence.
What is Dekalb County, Georgia?
A list of facilities that are not updated on the "Facilities" tab that do have a site ID
What is Core civic facilities
Summarizing what you did for the customer
What is providing a recap?
Most awarded Rapper in Grammy history with 27 Grammys as of Feb 2026
Who is Kendrick Lamar 🐐
This is the time frame in which proper documentation must be submitted to excuse an absence.
What is 2 business days?
This is the maximum amount of time a visitation can remain in “transcoding” status without showing an error before it is automatically eligible for a credit.
What is 72 hours?
Something the cx's can turn on and off on the website
What are Auto reload pymts
This must be offered to the customer prior to completing a transfer.
What is the phone number?
The 18th president of the United states & the face on 50 dollar bill
Who is Ulysses S. Grant