Codes
The prospect is willing to donate $50.
Specified Pledge.
You get through updating the prospect's information and they have to get off the phone.
Result Comment.
$400, $200, $100
What building was the call center in before we moved to the System Administration Building?
MCOMM
What do you do if someone is screaming and cursing at you on the phone?
Thank them for their time and hangup.
You are speaking with the prospect's mother, but she does not want to give out her son's phone number.
Whereabouts Unknown.
The prospect is hard of hearing.
Result Comment.
The prospect is retired.
$98, Grad Year, Open
Purple.
At what time is it okay to clock in?
5 minutes before shift starts.
The line is steadily beeping.
Busy.
The prospect is in grad school at Texas Tech.
Extended Comment.
The prospect has no gift history.
$250, $100, $50
Name three states Katelynn has lived in.
Texas, Ohio, Nevada, Virginia, or Illinois.
What do you do if you need to take your shift off tomorrow?
Submit a TORF at least 24 hours before shift.
You verify the prospect and give your intro, but they hang up before updating any information.
No Pledge.
The prospect is unable to give because they have children in college.
No Comment.
The prospect is unemployed.
Open ask (Give them the career services number).
What is Sy's last name
Reyes-Trevino
What is necessary to sanitize at your station?
Back of chair, keyboard, mouse, headphones, desk, and binder.
You listen to the call for two minutes but the prospect is rambling on about aliens and not answering your questions.
Privacy Manager.
The prospect has divorced her husband and wants him removed from her file.
Extended Comment.
The prospect attends the graduate school at Texas A&M University.
$98, Grad Year, Open
What does PCI compliant stand for?
Payment card industry.
Name all 5 people who can process credit cards in the Engagement Center.
Andre, Katelynn, Sy, Kourtney, Lauren,