Responses & Procedures
Numbers
Systems
Data
POTPOURRI
100

Code 3 transactions are also referred to as:

As long as its not code 4

Call- answer every question, speak clearly

Answer- agent phone verification 

3-way w/live banker 

Verbal funds verification needed

Supervisor escalation

(Insert new reason)

100
Name the two components of a TeleCheck Merchant number.
What are the Store Number and Merchant Area Code?
100
State the name of the primary screen that will allow you to access all other screens within the TeleCheck System.
What is the SUMMARY INTERFACE TABLE?
100
Types of checks processed by TeleCheck.
What is personal and company?
100
You should do this when a Customer calls to question why his or her check was declined.
What is refer the customer to Checkwriter Services?
200

What does it take to Escalate to Supervisor?

If agent tells you that there is nothing they can do at all.

Say thank you

Hang up

Wait 7 seconds

Call back

200
The maximum dollar amount that you can process a check for before it is required to get management approval.
What is 24,999.99?
200
During Consumer ID Confirmation, you should select this file.
What is the file with the most matching information?
200
Letter of the alphabet keyed when a Merchant gives you an asterisk as part of a Washington State ID Number?
What is Z?
200
The merchant needs to be directed to this department when his or her Merchant Number is not working.
What is Merchant Services?
300
The Referral Matches section of the AUTH PROMPTS populates when what other action occurs?
What is "The POS terminal displays a Call Center or Referral Response"?
300
Name the 3 components of the string of banking numbers used during a TeleCheck Authorizations call.
What are the Routing Number, Account Number, and the Check Number?
300
This field must be checked in TUMMS before you can give any information to the merchant.
What is the STATUS field?
300
This level of Consumer Profiling requires you to call out to verify both the Checkwriter's phone number and funds.
What is Level 3?
300
The two countries that have banks that issue checks and allow TeleCheck to process authorizations requests.
What are United States and Canada?
400
When verifying the checkwriter's first and last name, you should do so by this method?
What is spelling?
400
Louisiana Driver's License ID format.
What is LA and remove the leading zeros?
400
The link on the SUMMARY TABLE INTERFACE screen that you access to look for an approval code.
What is Record of Call?
400
The prefix for formatting banking numbers without a Check number.
What is BN?
400
State the prefix for formatting a Military Personnel ID.
What is XS?
500
NSF is one of the acceptable codes in which drop down list on the Consumer Profiling screen?
What is Funds Verify?
500
State the reason why Office Depot is considered a Special Merchant and give the reason why Guitar Center is also a Special Merchant?
What is do not give verbal approvals and accepts cashier's checks?
500
State 3 types of transactions that must be processed on the full screen?
What are Code 10, Mail Order, COD?
500
A P.O. Box number can only be used if there is also this "item" with it?
What is Rural Route?
500
State the proper verification and entry of the dollar amount for a TeleCheck transaction.
What is dollars and cents and entering with a decimal?
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