Manages all aspects of a successful Telecommunicator Certification Course including permanent record keeping, and selection of appropriate facilities.
The School Director
100
Any person performing responsibilities, either full-time or part-time, permanent or temporary basis, for communication functions to include receiving calls and or dispatching for emergency and law enforcement.
What is a Telecommunicator?
100
Conveyance of an idea from the mind of one person to the mind of another person, with understanding.
What is the definition of communications?
100
This exists when the court orders a private party to compensate another party for the payment of damages as a result of personal injury or property damage.
What is Civil Liability?
100
Sender, receiver, message, feedback.
What are components necessary for communication?
200
When is the course considered officially terminated?
What is the date the state exam is administered
200
A desire to be helpful, ability to think clearly, act promptly, speak clearly, an inquiring mind, courteous, recognize the importance of the job...
What are characteristics of a good telecommunicator?
200
The primary link between the public need and the resource.
What is the telephone?
200
An injury to one person for which the person who caused the injury is legally responsible. (A civil wrong)
What is a Tort?
200
I appreciate that, but...
I hear that, but...
I understand that, but...
Maybe so, however...
What are deflection techniques?
300
A school may not enroll you in a TCC offering later than...
What is later than the first day of course delivery.
300
Giving legal advice
Giving medical advice
Giving patient information to 3rd parties
What is information that should not be provided by a telecommunicator?
300
Name 3 parts of a Telecommunications System.
What are a generator, telephone, radio, CAD, Recorders, Uninterruptible power supply, Telecommunications Devices for the Deaf, Foreign Language translation...?
300
The biggest difference between a criminal trial and a civil trail.
What is the standard of proof?
300
Refers to integrated patters of human behavior that include the language, thoughts, communications, actions, customs, beliefs, and values of racial, ethnic, religious or social groups.
What is Culture?
400
Excused absences may not exceed what percent of total class hours for the course offering?
What is 10%? (47 hour course, can only miss 4.7 hours)
400
The non-specific response of the body to any demand for change.
What is the definition of stress?
400
This system has the ability to alert when a unit has been on scene too long, keeps track of equipment, automatically logs all activity and is programmed with GIS (Geographical Information System), including interstates, highways, landmarks and numerical designators.
What is the CAD (Computer Aided Dispatch)?
400
Lack of care that demonstrates a reckless disregard for the safety or lives of others, which is so great it appears to be a conscious violation of other people's rights to safety.
What is Gross Negligence?
400
Oversimplified generalization about a person or group of people without regard for individual differences.
What is Stereotype?
500
If a trainee is deficient in more than ____ topical areas, he/she will be immediately dismissed from the program.
What is two (2)?
500
Alarm Stage
Resistance Stage
Exhaustion Stage
What are the three stages of stress?
500
Increased officer effectiveness
Improved officer safety
Sensitive information can be given out without using radio
Field units can run certain DCIN transactions
What are advantages of the MDT (Mobile Data Terminal)?
500
List the Elements of a Negligence Action.
What are:
Duty
Breach
Causation
Damages
500
Give 3 examples of how to improve listening skills.
Everything the caller says is important
Concentrate and pay attention to what the caller is saying
Avoid distractions
Be physically and mentally alert
Listen with an open mind
Form a mental picture of what is being said
Hold your anger; when you are mad you stop listening
Remember time is limited, depending on the nature of the situation
Be prepared
Take notes