Creating an Account
What makes Tele-Counseling HIPAA compliant?
When are group onboardings held weekly?
Thursday's at 10 am Central time zone.
What is the company used for Tele-Counseling billing?
Stripe.
Who works directly with Tele-Counseling/Wecounsel?
Joe, Sonia, and Tom
How many admins can be on a Tele-Counseling account?
There can be only one.
What is an additional way of logging into a session without using their account?
You can login in with the meeting ID in the email giving before the session.
How long does an onboarding session last?
60 minutes.
Can the provider use their own Stripe account?
A new account is created when you sign up for telecounseling through Therapysites, you can not.
What does Wecounsel offer in our Tele-Counseling portal to help providers with questions?
WalkMe, a self-help tool.
Who would be a 'provider' for an account?
Our customer who has an active website through Therapysites.com
How many attendees can join a video session?
Two plus the provider, three total.
What platform does the customer need to use for their onboarding?
GoToMeeting.
Can a provider bill online for an in-person session if the client is not using the Tele-Counseling platform?
We do not recommend this as making it happen is very complicated. We would recommend using Paypal, and directing their current clients to utilize that method.
Where is the first place to search for Tele-Counseling questions?
The website therapysitespms.zendesk.com
Who would be a 'client' in the Tele-Counseling platform?
Our customer's clients and/or patients.
Who can see client documents when conducting a video session?
The provider is the only person who has access to them.
When is the best time to ask questions besides in the GoToMeeting Chat during the onboarding?
The Q&A session after the presentation.
When does the provider get paid through Tele-Counseling after collecting money?
The money gets transferred every Friday all at once from the current balance. Which can be found on the Session Billing page.
Do we help our Customers clients with the telecounseling software or technical issues?
We do not. We try to provide thorough instructions to allow the provider to be the best instructor they can be.
What is the most important part of adding a client?
Verifying the Client is signing up using the same email you sent the invitation.
What are the four easy steps to get a client added, booked, and checked in a session?
Go to Manage Clients> Add Client> Schedule Session> Check In
What is included in the onboarding packet?
This includes the Terms and Conditions for later review and a link to the youtube channel tutorials page.
What is the process of refunding a client through Tele-Counseling?
First, the Provider will have to have enough money in their account. It cannot be done if you have a $0 balance. You can then navigate to Session billing tab after the payment has cleared.
Are we anyone's tech support line?
No, we cannot help. While we can do our best to help, we try to provide the tools to our customers so this will not happen. Please direct them to a computer repair shop.