General
If a member requests to re-enroll in SmartRide Device program, can the insured use the device they have?
If the member still has the device, it can be installed during the re-enrollment process
KN7202>Re-enrollment>Device
What Underwriting companies are eligible for SmartRide in CT?
NICOA
kn7202>State Specifics>Connecticut>Company Guidelines>Specifics
Where Can you find the process to provide a return label to an insured?
Additional topics>Return Label Process
What information can you provide to an insured who wants to know how mileage affects their discount?
Driving statistics shows that more mileage driven in a vehicle increases the chances of being in an accident, regardless of fault
KN7202>Frequently Asked Questions>Discount/Event>How does mileage affect my discount?
NI Luigi calls in as he participates in Smartride Mobile and received an new cellphone with a new phone number, is there action needed to be taken?
If the member gets a new mobile phone number they will need to have their record for mobile number updated so they can authenticate in-app
To update the mobile phone number, refer to Update Mobile Phone Number for a Driver
Kn7202>Frequently Asked Questions>Mobile>What if I have a new phone?
KN7202>Troubleshooting>Step 2 - Review Troubleshooting Scenarios Mobile>Update Mobile Phone Number for a Driver
What data is collected by Smartride?
SmartRide records:
Location, speed, and heading
Accelerometer data
Gyroscope data
Magnetometer data
Barometer data
Time
Information about use of the app
KN7202> Frequently Asked Questions>Mobile>What data is collected?
What is the highest amount of an earned discount can you earn in NY?
NY can earn up to 25%
Kn7202>State Specifics>New York>Discount.
What is the difference between a participation discount and a final earned discount?
Use your resources.
What information could you give an insured who states they are not comfortable with data collection?
"The data is only used for research and analytical purposes, related to the SmartRide program. The data is not sold to 3rd parties for marketing purposes. However, similar to other types of personal data Nationwide may share the data as permitted or required by law pursuant to a subpoena, court order, law enforcement or regulatory inquiry, or some other duly authorized data request. Nationwide and/or you may be legally required to provide the data to others who may use it in an accident investigation and/or litigation. Also, we only keep the data for as long as it's legally required."
kn7202>frequently Asked Questions>General> I wonder how my data is collected and used?
Ni Sally is enrolling in SmartRide mobile in MD, How many days of data would we need to collect?
65 days of driving data. (NOT 65 calendar days)
KN7202>Program and Eligibility>Available Programs>Mobile>During Data Collection
What states are ineligible for SmartRide Mobile?
Not available in CA and NY
kn7202>Programs and Eligibility>Program Comparison>Telematics Program Matrix
What SmartRide programs are eligible for insureds to join in the state of California?
SmartRide Self Reporting and SmartRide Device program
Which 4 states offer a 10% participation discount?
Florida, New York, North Carolina, Pennsylvania
kn7202>State Specifics>(dropdown of each state)>Discounts.
What information can you provide to an insured who questions if the SmartRide Device needs to be plugged in at all times?
While participating in the program, there is no need to remove the device once it has been installed, unless your vehicle needs diagnostic service. The device will actually record the times when it is removed from your vehicle and when it is reinstalled. Repeated uninstall activity will result in a loss of your discount
KN7202>Frequently asked Questions>Device>Do I need to keep this installed all the time?
NI Mater calls wondering why his app is showing more than one break/acceleration event listed at the same time? What could be the reason?
There are a few reasons why this may occur
Since the device records extreme braking events by the second, and an extreme braking event can last over 1 second, the device will record this as 2 or more events
Since the device records extreme braking events by the second but data is displayed by the minute, you may have had two or more hard braking events (e.g., stop sign to stop sign)
A combination of the above events
KN7202>frequently Asked Questions>Discount/Event>Why are there more than one braking/acceleration events listed for the same time?
Who can add an insured to SmartRide Device program in California?
The Device discount can only be added by Processing upon receiving the completed CA DocuSign SmartRide form.
KN7202>Add/Change/Remove>Add>Device>California
When adding SmartRide in the state of North Carolina, what features are required to be on the policy to be eligible for SmartRide?
What is Vanishing Deductible and Minor Violation Forgiveness
KN7202>State Specifics>North Carolina>company guidelines>specifics.
Up to what percentage can an insured earn in SmartRide Device vs SmartRide Self Reporting in California?
SmartRide Device can earn up to 14%
SmartRide Self Report can earn up to 15%
KN7202> Programs and Eligibility> Program Comparison>Telematics Program Matrix> Max Potential Discount
What information can you give an insured who is concerned with using their cellphones data plan ?
the SmartRide app minimizes cellular data usage by compressing trip data collected before it's transmitted. Data usage for trip transmission is comparable to downloading 3 songs per month. The app will use cellular data when viewing the dashboard when not connected to Wi-Fi, which is comparable to visiting a website.
KN7202> frequently Asked Questions> Mobile >Does the SmartRide mobile app use my data plan?
NI Flo called to add a vehicle, we offered SmartRide and discussed program information, ni declined as she needs more time to look into SmartRide..How can you provide a positive customer experience?
Offer to send email through benefits and features.
KN7202>Benefits and Features
What do the different colored lights mean on the SmartRide Device?
Danlaw Devices
Orange: Not Used - Disabled
Red: Blinking - GSM/GRPS Data Connecting/Solid - Uploading Data
Green: Blinking - OBD II Communication established
Xirgo Devices
Blue: GPS status
Solid: Searching for GPS
Medium Interval: GPS tracking enabled
Green: GSM Network Indicator
Fast Blink: Not registered on the network
Steady/Slow Blink: Established on the network
Amber: Power Indicator
Solid: Alternator is on
Blinking: Communication with OBD-II port
kn7202> Frequently Asked Questions> Device>What do the different colored lights on the device mean?
In addition to Miles Driven, Hard Brakes/Fast Accelerations, and Nighttime Driving, what else is monitored in GA and NV?
Idle time
KN7202>Program and Eligibility>available Programs>Mobile> Driving Behaviors>1.0/1.5
Where can you find a breakdown of how many days of data are needed for the SmartRide Mobile per state?
kn7202>Programs and Eligibility>Available programs>Mobile>Driver Enrollment/Applying Discount>During Data Collection.
What information can we provide to an insured concerned with how using their phones during driving can impact their earned score?
Phone distraction information will not be a factor used in the discount. However, it will be displayed on the mobile app to help the customer be more informed and mindful about their phone related driving distractions. The phone distraction information will explain what a phone distraction is, the number of phone distractions that occur and how they compare to the previous time period, when the phone distraction occurs during a trip, and how to improve in the phone distraction area
KN7202>Programs and Eligibility>Available Programs>Mobile>How It Works>During Data Collection
Ni Doc calls in to add his vehicle in Texas and agrees to join the SmartRide device program, How many days of data can we advise Ni doc he would need?
NI doc would need 85 days of data (not 85 calendar days)
kn7202>Program and Eligibility>Available Programs>Device>Completing Data Collection/Renewal Processing