Identify it!
Right Answer!
What do you say if ..........?
The following expression corresponds to....
Create it!
100
Try to speak clearly and don’t be afraid to speak more slowly than normal.
Tip for telephoning
100
Choose the phrase that best completes the dialogue.
A: May I ask who's calling?
B: -This is Bob Hall.
-I'll call tomorrow.
-Ms. Smith, please.
B: -This is Bob Hall.
100
...... you want the caller's phone number?
GREAT!
100
My name's Vicky Maragari and I represent Academia Language Centre.
-Arranging to meet
-Making a follow-up call
-Introducing oneself
-Introducing oneself
100
STUDENT A: You have an appointment tomorrow with your dentist, Dr. White, at 8 am. Call his office and try to reschedule your appointment to next week. You are free next week on Thursday and Friday in the early morning.
STUDENT B: You are a receptionist at a dentist’s office. Dr. White, the dentist, is busy all this week. Next week she is free on Wednesday afternoon (3-5pm) and next Friday morning (8-10am). You will soon receive a phone call. Note: your office charges $40 for canceling appointments without 24 hours notice.
AMAZING!
200
Leaving and taking a message
200
Choose the phrase that best completes the dialogue.
A: I'm sorry, but she's out to lunch right now.
B: -Okay. Lunchtime is fine.
-Okay. I'll call her right now.
-Okay. I'll call her after lunch.
-Okay. I'll call her after lunch.
200
..... the caller speaks too fast?
NICE!
200
I'd like to speak to Ms. Margari, please.
-When the person is not available
-Beginning the call
-Ending a call
-Beginning the call
200
STUDENT A: You need a teacher to teach business English in your company. You have decided to phone a man named “Ken”, whose name you found in an ad in a local newspaper. Call Ken. Ask about: his experience, pricing, availability, teaching style, etc. Try to decide if you want to hire him.
STUDENT B: Your name is Ken. You have decided to become an English teacher. You have no experience but English is your native language. You need students. Your phone will ring soon.
GREAT!
300
Read carefully the following phrases:
-“I’m sorry, could you speak up, please?”
-“I’m sorry, I can’t hear you very well.”
-“I’m sorry, the line’s bad – could you repeat what you just said?”
You use these phrases when _____________.
you can’t hear someone.
300
Choose the phrase that best completes the dialogue.
A: Could I have your telephone number, please?
B: -My zip code is 09783.
-Yes. It's 532-9843.
-My name's Greg Rodgers.
-Yes. It's 532-9843.
300
...... you didn't get the caller's name?
FANTASTIC!
300
I'm calling about the report I sent you regarding the project.
-Giving the reason for calling
-Checking information
-Asking the caller to hold
-Giving the reason for calling
300
STUDENT A: You work for United Engineering. You need to ask Express Delivery Services to collect a parcel from your office. Telephone Express Delivery Services and ask them to help you. Have your office address details ready to give them.
STUDENT B: You work as a receptionist at Express Delivery Services. Answer the telephone. Connect the customer to the correct office (for collection of parcels they need to speak to Customer Services). Unfortunately there is no one in the Customer Services Office at the moment. Apologise and take a message. You need to find out what the parcel is and where the office of the customer is.
FANTASTIC!
400
If you know the person, or have spoken before, it’s normal to chat for a few seconds before saying why you are calling.
This statement refers to ___________.
Social talk
400
Choose the phrase that best completes the dialogue.
A: Would you like to leave a message?
B: -Yes. Please give him the message.
-No. I'll call later.
-Yes. Go ahead.
-No. I'll call later.
400
..... you want to end a call politely?
PERFECT!
400
I'm afraid Ms. Margari is not here at the moment.
-When you can't hear the other person
-Asking the caller to leave a message
-When the person is not available
-When the person is not available
400
STUDENT A: You need to talk to your bank manager, Mr. Jones. You are not sure of the telephone number but think you have the right one. Telephone your bank. Ask to speak to Mr. Jones.
STUDENT B: You work in a special garage as a mechanic. Your job is to repair sports cars. Answer the telephone.
WELL DONE!
500
Answer TRUE or FALSE. If it is false, correct the statement.
If you don’t know the person, you should not introduce yourself.
FALSE
You should introduce yourself.
500
Choose the phrase that best completes the dialogue.
A: I'm sorry, but he's in a meeting now.
B: -Okay. Then, I'll meet him now.
-Sorry. I can't meet him now.
-Do you know when it'll be over?
-Do you know when it'll be over?
500
..... you explain why you are calling?
EXCELLENT!
500
I wanted to see if you're still interested in my offer.
-Ending a call
-When you can't hear the other person
-Making a follow-up call
-Making a follow-up call
500
WONDERFUL!