TELESCAN
WHAT DOES IT MEAN TO HAVE MY ANSWERING PHRASE IN GREEN
CALLER IS ON THE LINE
WHERE CAN I FIND MY OC PANEL/MESSAGE LIST
NEXT TO MY MESSAGE, LEFT SIDE
HOW DO I DELIVER MESSAGES ON TELESCAN
F12
WHERE DO I FIND MY ANSWERING PHRASE
UPPER LEFT SIDE OF THE SCREEN
WHAT CAN I FIND IN THE LOCATE? CAN WE EDIT IT?
TEMPORARY INSTRUCTIONS, WE ARE ABLE TO EDIT THEM
WHAT DOES IT MEAN TO HAVE MY ANSWERING PHRASE IN WHITE
CALLER HUNG UP
HOW DO I OPEN A MESSAGE FORM
F1
HOW DO I PATCH IN TELESCAN
F9
WHAT CAN I FIND IN THE MASTERCARD
OFFICE INFO, DISPATCH INSTRUCTIONS, ADDRESS
WHAT CAN I FIND IN MY STATUS LINE
IN MUTE
PROPER NAME FOR THE SPACE WHERE I CAN FIND MY INSTRUCTIONS AND PROTOCOLS
BOARDCARD
HOW DO I OPEN MY DELIVERED AND DONE MESSAGES
F3
WHAT DOES IT MEAN TO HAVE A CALL WITH A YELLOW COLOR IN TELESCAN?
CALL ON PRIORITY HOLD FOR A SUP OR A MANAGER
PROVIDE ME AN EXAMPLE FOR AN "IF"
WHAT DO I NEED TO PRESS TO OPEN THE ACT TRACE
F2
WHAT IS AN ACTIVE ALERT
SPECIAL INSTRUCTIONS OR FYI'S THAT DO NOT CHANGE
HOW DO I EDIT UNDELIVERED MESSAGES
WITH F4
HOW DO I USE A SPECIAL FUNCTION IN STARTEL?
END+9
WHAT IS AN ACTION
NUMBER OF MINUTES BEFORE THE MESSAGE POPS UP AGAIN AND REMIND US TO CONTINUE WITH THE DELIVERING PROCESS
HOW DO I PUT MYSELF OUT OF ROTATION?
SHIFT+F1
WHAT IS PENDING WORK
WE GET IT WHEN WE DID NOT COMPLETE OUR TASK (MESSAGE/FAX/EMAIL)
HOW DO I COPY A MESSAGE
ALT+F4+F12
WHAT DO I NEED TO PRESS TO BEGIN A PATCHING PROCESS?
DIAL PATCH /
WHAT DO I NEED TO PRESS TO USE THE UPPER FUNCTION ON MY KEYBOARD
SHIFT
WHAT HAPPENS IF IM NOT IN AN INTELEFORM ACCT AND I PRESS F4?
IT OPENS A MENU FOR DIFFERENT MESSAGES SLIPS