Voyager card basics
The first 9 digits of the Voyager card number.
What is the account number?
This is the merchants account number.
What is a phone number?
This lets the agent know that there is an issue with the card being used.
What is a red flag?
This is the system that we process national accounts.
What is F5MA?
The option that merchants select to process invoices in FCO.
What is Teletrans - create?
This is located in the bottom right corner of the card and says "Valid Thru"
What is the expiration date?
This is the email address used for teletrans related issues that cannot be resolved over the phone.
What is teletrans@usbank.com?
What is MCO and IVR?
Chrysler Dodge Jeep uses this internal system to process their invoices.
What is Service Net?
The steps for looking up an invoice in MCO.
What is Teletrans - view invoices?
The final digit of the Voyager card.
What is the security check digit?
A blank field indicates that the merchant is "open" for processing.
What is a close date?
This is where you can check for a temp limit.
What is F5MA?
SUAs can be provided for these select customers.
What is DLA, NASA, St of Ohio, St of Texas
How to look up payment details in FCO.
What is reports - reporting Home - Teletrans Settlement report?
Tells you what the card prompts for and whether the card is authorized for "fuel only" or "fuel and other".
What is the RC code?
Teletrans 998
Auto Integrate 951
What is a participant code?
When the merchant makes an error on an invoice, this form is needed to make the correction.
What is a Merchant invoice Correction form?
A Voyager card number that starts with 88.
What is Fleetcor?
The process when a merchant provides an incorrect card number or PIN.
What is refer merchant to the driver or POC?
These prompts indicate what the driver enters at the pump.
What is PIN, Vehicle and Driver ID?
There are 4 different methods of payment available to Teletrans Merchants.
What is
A -wholesaler ACH
B - wholesale check
C - Merchant check
L - Merchant ACH
These items are required to troubleshoot an invoice in MX92.
What is: Account and card number, exp date, PIN, Mileage, merch phone number, invoice number, purchase date, required method and amount
This is the company used for Roadside assistance.
What is NAC?
The standard fee for processing a Teletrans invoice.
What is 4.95%?