Privacy
You realise immediately after sending an email that it may have gone to the wrong person. What should you do?
A. Wait to see whether the recipient responds
B. Quietly ask the recipient to delete it and tell no one
C. Tell the Team Leader immediately and follow the privacy incident process
C - Speaking up promptly allows containment and reporting actions to begin.
"Money, Money, Money" is a song by which group?
ABBA
What are the 3 main Setup types?
PAYE, Self Employed and Shareholder
What does EOS stand for?
Just kidding - nobody knows!
You just scored 100 points FOR FREE!!
What ACC form is commonly used to request reimbursement of pharmaceutical costs?
ACC249 - Request for Reimbursement of Pharmaceutical Costs.
What types of information handled in Payments could cause harm if sent to the wrong person?
A. Payment amounts, bank details, employer information and tax/deduction information
B. Only medical certificates
C. Only information sent externally
A - Payment amounts, bank details, employer information and tax/deduction information....
Any information regarding the client.
This song title best describes the feeling when you discover the payment was released before you spotted the issue:
A. Happy
B. Oops!... I Did It Again
C. Walking on Sunshine
B. Oops!... I Did It Again
Generally speaking - when is the tax year?
Generally 01/04/XX to 31/03/XX
A client advises they have changed their bank account. Can Payments update the bank account based on an email request alone?
No. The request must meet ACC's identity verification requirements before bank account details can be updated.
When processing a travel reimbursement in EOS for travel by Private Motor Vehicle, what should you verify against the ACC250 before payment?
Open client party profile and check client's name, address and claim number in EOS match information noted on ACC250, confirm the total number of kilometres to be paid by verifying the distance travelled, verify attendance in MFP or phone the provider to confirm
Name the two mandatory identity check questions commonly required before discussing claim details over the phone.
• Full name
• Date of birth
A client works 6.5 paid hours per day, Monday to Friday, with a 30-minute unpaid lunch break.
What famous song best describes their work pattern?
Dolly Parton's 9 to 5
You notice incapacity has been extended through a new medical certificate. The new incapacity period goes past the agreed timeframes. What should you do before continuing to pay an Advance Weekly Compensation entitlement?
Call the client and check whether the client's earnings information has since become available to see if the Advance can be extended OTHERWISE this needs to end.
You are about to release a payment and notice the entitlement dates overlap with a period that has already been paid. What should you do?
Stop and investigate before releasing payment, as this could create an overpayment.
What if the client is requesting a reimbursement for flights?
Determine if a pre-approval has been loaded in the decisions tab for this.
If no, return the task to the recovery team member to load the pre-approval.
If yes, continue with the process.
You notice the wrong client’s attachment before sending an email and remove it. What is this?
A. Breach
B. Near miss
C. Non-evet
B - near miss.
You identify information that doesn't match before releasing a payment. What advice did the Spice Girls give us in this situation?
Stop Right Now, Thank You Very Much
2 Part Question - both answers MUST be correct to get the point.
• What does DOFI stand for?
• Why is it important?
Date of First Incapacity + It establishes when the first week period and weekly compensation entitlement begin.
You are processing a payment and discover a disentitlement decision has been loaded after the task was created but before the payment is released. What should you do?
Stop and review the entitlement before releasing payment. A payment should not be released if a subsequent decision impacts entitlement for the period being paid.
Client Travel via Private Motor Vehicle - what do we do if it appears the client has travelled beyond the nearest appropriate provider?
Return the task to the Recovery Team or Recovery Team Member if the claim is being managed. They will then need to consider if we should only be paying the distance to the nearest appropriate provider or if the requested reimbursement meets ACC's Transport by Private Motor Vehicle policy
Name two of the priority identity check questions required before discussing claim details over the phone
• Mechanism of injury* (not for sensitive claims, fatal claims, genital injury, self-harm, or victim of violence).
• Location where the accident happened* (not for sensitive claims, fatal claims, genital injury, self-harm, or victim of violence).
• Lodging Provider or any other provider they have seen regarding the claim/injury
• When was the last time you spoke to someone at ACC (confirm contacts notes in EOS)
• Name of client’s GP or provider (if listed in EOS)
• Name of client’s employer (if listed in EOS)
• Recovery Coordinator/Partner’s name
• Last date of a payment received by ACC (e.g. last SPO payment if client has financial supports in place)
A Payments Assessor has checked the earnings, reviewed the medical certificate, confirmed the entitlement, validated the bank account, checked taxation and reviewed the dates.
At this point, what Daft Punk song title should be playing?
One More Time
Which part of legislation lets ACC consider Advances?
Section 131 - Advances of compensation and grants
Based on science and research - which is the best location for ACC staff to work in?
!! Timaru !! 😜
You need both answers to get the points for this question. Who is the Process Expert and who is the Process Owner for the "Reimburse Client Pharmaceuticals and Ancillary Costs" Process Manager page?
Process expert: Kelly Ryan
Process owner: Pip McDonald