AUDIT
The CRA Notice is posted in all lobbies on the?
CONSUMER INFORMATION POSTER
If the hold receipt is not given to the customer in person at the time of deposit, when must the bank mail the hold receipt to the customer by?
NEXT BUSINESS DAY
True or False? To enroll in mobile banking, customers must first enroll in online banking?
False
If you suspect a customer may have fallen victim to a scam, who do you get involved?
Your manager or supervisor
The corner of happy and healthy
Walgreens
How many days of Shred must you keep on file?
45 DAYS
What are the 3 types of Reg CC Holds?
Large Dollar Hold
Special Hold
New Account Hold
Name 2 benefits of using Zelle
Instant transfer to friends and family
Free
This is a type of social engineering where an attacker sends a fraudulent message designed to trick a victim into revealing sensitive information
Phishing
Can you hear me now?
Verizon
A complaint is any situation where the customer is_____, or their _____ were not met
DISSATISFIED; EXPECTATIONS
Name 4 of the Seven Items of Negotiability
Date, Amount, Signature, Account#, Routing#, Drawee Bank, Payee
True or False. Customers cannot enroll in eStatements through mobile banking?
Unlike many other scams, this type of scam is carried out by someone a senior knows. It could be a family member, friend, power of attorney, or caregiver
Elder Financial Abuse
Have it your way
Burger King
Who can sign in the Approved By section on a Night Depository Log when there is a variation?
TS/OC/AM/BM
Explain the funds availability on a Not-On Us check for $11,315.00
$300 same day, $5,525 next business day, and the remaining in 5 business days
Name 2 benefits of Online Banking Bill Pay
Secure. Uses Associated Bank’s account information not the customer’s actual account number. Free, can save money on checks, stamps, and envelopes. All bills are in one place. AutoPay.
Internet dating is becoming more popular these days. However, this can be used to target victims by creating elaborate, fake profiles, often on social media and exploit victim's loneliness for money
Romance Scam
Breakfast of Champions
Wheaties
The CRA Public File can be viewed electronically in all branches the ____ day it is ____
Same; Requested
Name 3 types of checks that MUST be deposited and not cashed
Not On-Us Checks over $3000
3rd Party Checks
Not On-Us Convenience Checks
Checks made payable to a business
Insurance claim checks
International Checks
Name 3 available alerts customers can set up in their digital banking
Low Balance Threshold, Deposit Alerts, Transaction Alerts
In this type of situation, scammers inform their victim that they may have won a prize or sweepstakes and need to send a payment for a fee to claim the winnings
Lottery/Sweepstakes
There are some things money can't buy. For everything else, there's_____
Mastercard