Handling Teller Cash
True or False: Tellers should NOT hold a personal supply of currency in their cash drawers, such as rare/old bills & coins.
True
Tellers should not exchange ____ with other tellers. A CRM or vault should be used alternatively.
Currency
$3000; $6,000
How often should cash boxes be audited on a surprise basis?
Quarterly, with two additional surprise audits per year for a total of 6 audits per year.
During non-working hours, teller cash should be stored in a ____ or _____ equipped with time/auditcon locks.
Vault or safe
What is the proper procedure if tellers must exchange funds with each other?
Buy/sell ticket must be processed in Encore at the time of the exchange.
Teller area should have reasonable physical safeguards against access by unauthorized persons. All doors or gates blocking access to the teller line should remain ____ and ____ during business hours.
Closed and locked
Teller cash should be audited immediately prior to scheduled absences of more than ___ business days.
2
Cash drawers/keys should only be accessible under ____ ____. (two words)
Dual Control
Who can a teller NOT process transactions for?
Their own account or the account of an immediate family member/roommate.
Where should a teller’s keys be kept during temporary absences? What about longer absences like off-site lunch?
Tellers’ possession, locked under dual control
Who should be present at the time the audit is performed? (in addition to the consumer banking operations employee aka Rebekah Appleton)
Teller whos’ box is being audited, if not present audit must be done under dual control.
Where should a teller store currency that needs to be sold to the vault until a manager is available to go back and put it away with them?
Tellers should retain currency in their second drawer.
What dollar amount or more does a teller have to call off before needing to email consumer banking management?
$150
How often should teller bait money be verified/replaced?
Annually or every other year.
Audits completed during Teller absence should be conducted under dual control with at least one member of _______ participating.
Managment
What information gets stamped and/or written on strapped currency sold to the vault?
Teller number, date, facility name, bank name, initials.
List at least three common efforts made to locate a teller outage error.
Verify currency sold to vault, review EJ, check teller work/area, review cameras, clear and recount, call customers.
What information should be maintained on the branch’s photocopy of bait money?
Branch, box #, date, employee initials.
Within how many days should a follow-up message be sent regarding an outage of $150 or more? What details should be included in this message?
3 days, located/unlocated, pending, efforts made to locate.