Teller Line/Etiquette
Can we serve non-customers in the teller line?
What does the icon for Precision look like on your computer?
An Orange Diamond
Who can endorse checks made payable to “cash”?
At what amount do you need to file a CTR for a customer transaction?
$10,000.01
How many times should a teller count their cash? Explain
1. Out of your drawer
2. Into the till
3. To the customer
How do you pull up a customer's account information?
Use DDA/Customer Profile Inquiry in Precision
Can we cash transit checks for non-customers?
No
What do you need to look for when proofing work at the Campus Branch?
1. Make sure nothing is left under "adjustments"
2. Check hand-written account numbers and tran codes
3. Verify duplicates, images, ECL
What is the drawer cash limit when closing day?
$6,500.00
How do you view/print customer statements?
Correspondence Tab = Rendered Statements
History Tab = Recent Account Actitivty
How much in cash can a person take a cash advance for if they are a non-customer? Customer?
Non-Customer: $250
Customer: As much as their card allows
Name 3 opening procedures.
1. Turn on lane lights
2. Turn on all machines (postage, coin counter, radio, etc.)
3. Run night deposits
4. Send out lane tubes
5. Get into drawer and balance
How much is "bait" in your drawer? What is it for?
1. Bait is $500 in 20s and has a red rubber band around it
2. Tellers use bait money to give in a case of a robbery. These bills are logged, so we could track where these bills have been spent if his money was used
What option in Integrated Teller do you use to run a transfer?
Split
What is the proper way to endorse a check?
1. Regular Check - Signature or stamp if customer didn't sign ("Credited to the account of...")
2. Check w/Customer & SNB - Needs a customer signature (or stamp) and "State Nebraska Bank" stamp
How do you want to dress with the bank?
Professionally
How much do we charge for a visa travel card fee? How much do we charge for a visa gift card fee? Can these cards be reloaded?
1. Travel Card = $6, Reload fee of $4.95
2. Gift Card = $5 Fee, not reloadable
How can you view the past transactions you ran in Integrated Teller?
Transaction List
Can We Deposit Business Checks in Personal Accounts?
No
Name 3 Closing Procedures
1. Set vault timers
2. Lock all drawer items/cart/etc. in vault
3. Turn off all machines (postage, radio, coin counter, etc.)
4. Draw in lane tubes
5. Turn off lane lights
6. Make sure drawer is closed and balanced if you aren't working the next business day
What is our biggest priority in the teller line?
Our customers! :)
How do we do a money order/cashier's check in Integrated Teller? How many tickets will you have?
1. Run a split
2. Either enter the cash given or the W/D from a customer account for the full amount of check and fee
3. Do a Receipt, F1 for the type of money order you're doing
4. There should be 3 tickets (1. Deposit Slip into TECI MO Account, 2. GL Credit to Exchange Account for Fees, 3. W/D or Cash In Ticket)
Note: Don't forget to log in BNControl
Can We Cash US Treasury or State of Nebraska checks?
We can cash State of Nebraska (Get SS# and ID), but not US Treasury
What are all of the part-time Microsoft Teams colors, and what do they represent?
1. Blue - MB Teller
2. Green - MB Front Desk
3. Yellow - CB
4. Purple - Loan/Trust Filling
5. Grey - Time Off