Banking Knowledge
This term refers to the money a bank owes to its customers who have deposited funds.
What are liabilities?
This is the process of verifying that cash received matches the amount recorded.
What is balancing?
This is the best response when a customer is upset about a fee.
What is empathize, explain the policy, and explore solutions?
This portion of a customer’s check deposit must be made available no later than the next business day under Regulation CC
What is the first $225 of the deposit?
This is the term for the interest rate banks charge their most creditworthy customers.
What is the prime rate?
This federal agency insures deposit accounts up to the legal limit.
What is the FDIC?
This type of check requires the teller to verify funds before cashing.
What is a non-customer check?
This is the required action when a customer reports a lost or stolen debit card.
What is disabling the card and initiating a replacement request?
This must always be given to the customer when a teller places a case-by-case hold
What is a written hold notice?
This type of account typically earns interest and limits withdrawals.
What is a savings account?
This act requires banks to verify customer identity to prevent fraud and money laundering.
What is the USA PATRIOT Act?
This is the safest way to count cash back to a customer.
What is counting cash face-up and denomination by denomination?
This is the correct way to handle confidential customer documents at your station.
What is securing them and following clean-desk policy?
SBT Compliance Officer
Mary Rochelle
This document explains how a customer’s personal information is collected and shared.
What is privacy notice?
This term describes the process of comparing bank records to customer records for accuracy.
What is reconciliation?
This is the term for the difference between the teller’s drawer total and the system total.
What is an over/short?
This is the recommended approach when a customer asks for a product recommendation.
What is asking questions to understand their needs?
Our customers never need to visit a branch to deposit a check again thanks to these two remote deposit tools.
What are RDC or Mobile Deposit?
This is the first step a teller should take when a customer approaches the window.
What is greeting the customer?
This law requires banks to make funds available within specific timeframes.
What is Regulation CC?
This is the required action when a teller suspects a counterfeit bill.
What is follow bank procedure and notify a supervisor?
This is the term for the bank’s responsibility to protect customer information.
What is safeguarding or confidentiality?
This central online platform keeps everyone informed with posted updates, documents, and announcements.
What is SBT Connect?
This type of check requires the teller to verify funds before cashing.
What is a non-customer check?