Systems Training
This is the name of the overall system used for everyday processing.
What is Xperience?
What is locked?
Any transaction involving cash requires these two aspects in order to be accurately completed.
What is a deposit slip and a transacting person?
This is the limit of cash allowed to be in a teller's top cash box.
What is $3,000?
This is the amount a customer's account is covered by the government should something fail within the bank.
What is $250,000 FDIC insurance?
This is the module used to look up any of our clients or their banking history.
What is Customer & Account Inquiry?
Describe the steps if you suspect a counterfeit bill.
What is: - do not leave the teller area - notify a supervisor - have the customer initial the bill - do not allow them to have the bill back - adjust the amount of the deposit - have supervisor complete form and send to the secret service?
A large deposit hold makes this amount available the next business day to the customer.
What is $6,725?
Define DAMPER.
What is: date, amount, maker, payee, endorsement, routing number?
Typically, funds are available to our customer's on this day after their deposit, if there have been no holds placed.
What is the next business day?
This is the module used to send service events or referrals for our clients to other departments.
What is Synapsys CRM?
The transaction used when transferring money between a teller's box to or from the vault.
What is a buy/sell?
This type of hold can be used for any reason and will make $275 available to the client the next business day.
What is a case by case hold?
A check signed by two people is called this.
What is Double Endorsed?
The types of savings bonds we can cash for a customer.
What are E, EE, I bonds, and S Notes?
This is what we can use to scan documents to our dedicated cabinets for electronic filing.
What is Synergy?
You should do this a few times a day in order to make sure there are no differences in cash in your drawer.
What is count cash box? OR
What is trial balance?
This must be signed by the customer and scanned to system whenever the bank is holding any amount of the customer's check deposits.
What is the Notice of Extended Hold?
Whenever there is a difference either in a deposit or a teller cash box, it requires this before proceeding.
What is a double-count?
If a person uses our coin counting machines and they do not have an account with our bank, we charge this percentage from their total coin.
What is 10%?
This is the module used to correct outstanding errors or issues with customer's accounts such as non-post items or missing documents.
What are Workflows?
Cash needs to be counted this many times before allowing the customer to leave with it.
What is three?
Define Transacting person.
What is the physical person present handling any type of transaction (deposit or withdrawal) that involves cash?
Define the difference between a payOFF and a payDOWN.
What is a paydown - to pay the line of credit to zero but keep it open for future use and payoff - to pay the loan off completely and close it to remove any liens.
Describe the steps to let a customer into their safe deposit box.
What are: identify the customer properly - compare the ownership of the box to the contract/card - have the customer sign the access card and log the entrance time - open the door for the client and avoid touching their box - escort them and their box to a safe deposit room - once finished, double check the room to make sure nothing was left behind - place their box back and lock the door - mark the time out of the box and return the gate keys to a safe space.