Insurance
How much is a cash-pay checkup?
$350
What happens at the first checkup?
Images (FMX), Cleaning with the hygienist, Free cancer screening, Exam done by the doctor
When is Grand Central opening?
August 24th.
Who are the co-founders of Tend?
Doug Hudson, Michael Stenclik, and Andy Grover
Make a task to the studio and ask them on a status. If escalated, call the studio.
How do you insert a member's insurance after 3 PM for a visit on the next day?
Submit an insurance verification through salesforce.
If a new member calls in and is in pain, what type of visit do we book them with?
Limited Eval/Problem Focused Exam
Limited Eval: "Will I get a filling/crown/etc. during my exam?"
Our team will try our best to get you out of pain and feeling comfortable, but there is no guarantee for same day treatment. Not to worry, we would get you booked very quickly after to come back in.
What is the difference between Employee of Tend and Friend of Tend.
Employee of Tend gets a free checkup and Friend of Tend gets $200 off the online store with the completion of a survey.
Go to their chart in Dentrix, preview and print the treatment plan and email it to the member.
What types of insurance does Tend not take?
HMO, Government payers (medicaid/medicare), savings plan
What do you do when you get an email with a new member's insurance?
Add it to their visit with the ispace template.
I just flew back in from Florida. Can I still come in for my visit tomorrow?
Of course! As long as you are feeling healthy and well, we would love to see you!
What are our two newest ecommerce products?
Tidy Tongue and Counter Cup.
Refer to the treatment plan or the note in "Other"
What five dental insurances are we in network with?
1. Guardian, 2. Metlife, 3. Delta Dental, 4. Cigna, 5. Aetna
What toothpaste flavors do we have?
Signature Mint, Watermellow and Vanilla Cupcake
How much is Breezy Braces?
$3,950.
What procedure codes do you add in Dentrix for a new booking?
CompEx, FMX, Prophy, TopFL, TestMuscAb
A new booking email comes in for the same day or next day.
Do a feel good call, make sure you collect all information!
Can a member use both a primary and secondary insurance?
YES!
Name the four types of consults a member can get.
Implant, veneer, crown, Breezy Braces.
How much are implants?
The cash-pay price is starting at $3,000. Of course, we are happy to collect your insurance information and see if you have coverage for this!
Who can do the in person Breezy Braces consult and what is the cost?
Orthodontist or the hygienist. Cost is $150 if this visit is alone, it's $0 when it's with a cleaning/checkup. The doctor cannot do this visit.
An existing member calls in with pain/complications from a previous procedure.
Get them in for an office visit, free of charge!