Comic book character created by William Marston
Wonder Woman
Mental Models
For over 48 years, this organization has grown to include 14 locations in Texas and Oklahoma, and can serve commercial customers throughout the lower 48 states.
Capps Van and Truck Rental
How your culture will develop if you don't define it
By default
When faced with a problem, servant leaders do this first
Listen
This number on a DISC Graph triggers a capital DISC letter
65
This board game was used as an example of a mental model riddle
Monopoly
Like the air we breath, no one notices this is present, but everyone notices when it isn't
Trust
Where servant leaders look when things are going well
The Window
Something we all do to avoid taking self-responsibility
When a DISC intensity exceeds 90
Over-Extension
We all use mental models to climb this
Ladder of Assumptions
A financial metaphor for high performing teaming
Trust Bank
Where servant leaders look when things aren't going well
The Mirror
The "C" in the ABC's of listening
Clarify
The style that tends to be most flexible
The lowest rung on the ladder of assumptions where we can challenge our own mental models
Data we select
The highest level of high performing teaming
Interdependence
Defined by thinking no evil, suspecting no ill motive, seeing the bright side, and putting the best construction on every action.
Guilelessness
The last element of reflective listening
Am I hearing you correctly?
A final question one should ask themselves regarding adaptations
Is it sustainable?
If left unchecked, this level of the ladder will automatically guide our actions
Adopt beliefs
The Formula 1 Team used as an example of interdependence
Team Red Bull
Coffee
Penny Moore's Summer Moon Drink