PAST SIMPLE
Complete: “I ______ (call) customer service yesterday.”
CALLED
Complete: “I ______ never ______ (have) a problem with online payments.”
HAVE NEVER HAD
Complete: “I ______ (lose) my wallet yesterday.”
LOST
Make a question: “you / contact / the company / last week?”
Did you contact the company last week?
Make a question: “you / ever / contact / customer service?”
HAVE YOU EVER CONTACTED CUSTOMER SERVICE?
Complete: “I ______ (lose) my wallet. I can’t find it now.”
HAVE LOST
Choose the correct form: “The customer (has called / called) us yesterday.”
Complete: “The customer ______ already ______ (receive) the package.”
HAVE ALREADY RECEIVED
Complete: “______ you ever ______ (have) a problem with a delivery?
HAVE YOU EVER HAD
Correct the mistake: “Did you contacted customer service yesterday?”
Correct the mistake: “I have contacted them yesterday.”
I CONTACTED THEM YESTERDAY
Complete: “The customer ______ (contact) us three times last month.”
CONTACTED
Complete the customer-service story: “The customer ______ (place) an order on Monday. She ______ (receive) it on Wednesday, but she ______ (notice) a problem immediately.”
PLACED
RECEIVED
NOTICED
Complete: “We ______ (receive) several complaints this week, but we ______ (not solve) this issue yet.”
HAVE RECEIVED
HAVEN'T SOLVED
Choose the correct option and explain why: “The customer (has called / called) us three times today, and she (has not received / did not receive) a response yet.”
has called / has not received — Present Perfect because the time period is still connected to now and there is an unfinished result.