Trauma
A series of events or circumstances that has lasting adverse effects on an individual's mental, physical, spiritual, social, or emotional well-being.
Trauma
What is a self-care technique that prevents a worker from 'taking home the emotional burdens of the day?
Boundary-setting
The process of understanding another person's point of view is called?
Empathy
What is one reason that escalation happens?
Trauma, chronic stress, mental illness, substance use, loss of control, fear, environmental stressors.
What is 1 language skill hat can be used to de-escalate an agitated individual?
Reflective listening, validation, offering choices, avoiding triggers and power struggles
Event, Experience and Effect are known as what?
The 3 E's of Trauma
What is a self-care technique in which a worker will enlist the help of a fellow worker to share and process experiences?
Peer-support
What is an advantage to having multiple colors on a team?
Different perspectives and broader context in decision-making.
What is the name for the first level in the escalation cycle that establishes what the person's "normal" is?
Baseline
Why does reflective listening work?
Because it shows an effort to understand before attempting to solve.
Which type of trauma is especially prevalent in New Mexico due to our complicated history and the effects of colonization?
Historical or Generational Trauma
What is a self-care technique in which a worker seeks out professional or institutional supports to help process secondary trauma or compassion fatigue?
Counseling or therapy
What is 1 way PACE supports effective communcation?
Improves teamwork, builds trust with clients, supports trauma-informed care, reduces conflict and escalation.
What stage in the escalation cycle involves loud voices, threatening postures, and arguing/refusal?
Stage 3: Escalation
Why does offering choices work?
It can increase a person's perception of control and preserve dignity/agency.
A type of trauma that may include abuse, neglect, or household substance abuse and occurs in childhood is called what?
Adverse Childhood Experiences: ACEs
What is the name for the self-care technique that utilizes short breaks or mindfulness exercises?
Micro-stress resets
Which Pace Palette color is associated with people who are analytical, precise, and focused on facts?
Blues
In situational awareness, name something you should definitely do
Check exits, look for weapons, prevent crowding, check other residents, seek staff support.
"Let's see if we can work through this together" is an example of what?
Collaborative language
Name a part of the brain that can be both structurally and functionlly affected by trauma over the lifespan
Amygdala, Hippocampus, Prefrontal Cortex.
What is the self-care technique that establishes a home routine for after-work processing?
Post-Work Decompression Routine
Which color in the PACE palette is driven by collaboration, relationships, and group consensus?
Yellows
Whose responsibility is safety?
Everyone's
What is meant by the phrase "read the room" when dealing with a possibly escalating situation?
Use emotional intelligence/your gut